Megan T.
I would never purchase a home from Woodside again
I would never purchase a home from Woodside again and would advise anyone looking into purchasing from them go somewhere else. As far as the work in the actual homes goes, it’s pretty standard since all the builders use the same contractors. The service from Woodside is absolutely horrible. The customer case rep Lisa must have either had no training or was trained to give customers horrible service so that they would get so frustrated they would just give up. At our 1 year walkthrough through she took notes as we walked through the whole house as there were a lot of issues that needed to be taken care of. When we followed up with her she had us send her an email listing all the issues. What notes was she taking during the walkthrough? After sending her the list we had multiple issues with her not setting up appointments, asking us to describe what needed to be taken care of in follow up emails even though she could have read through the thread, as well as not replying all with my husband and I to emails which made follow up even harder. There were multiple issues she noted would be taken care of that were never remedied. We have bought new builds with other builders and always had great customer service experiences with them. I will be posting reviews on multiple platforms so all potential buyers that Google them are fully informed before making such a life changing decision.