Wooden CorkReviews of woodencork.com

Bad experience

Received my order today, ~$300 bottle, and it was obvious when I unwrapped that the cork seal had broken and leaked out a few ounces into the packing materials. This was my first time using WoodenCork to source rare bottles, so I made sure to purchase their shipping insurance in case anything went wrong, so I called this one in with pictures of everything so they understood the bottle was damaged. They tried to offer me a $40 credit as remuneration, not a replacement bottle. Take note that I paid $20 for insurance, so I would've gotten $20 net compensation for a damaged bottle. I told them no, that's not acceptable. I paid 100% markup for this bottle, paid for expedited shipping AND paid for insurance, and they wouldn't make it right. That's how this place treats a new customer who's willing to pay extra for good customer service. I told them no thank you, and that they lost a customer today. The rep didn't seem to care so clearly it's their policy to make their own calls on whether or not you should receive an undamaged bottle.

This business offers fake shipments and 'shipping protection'. They use shady shippers that say they return items and then Wooden Cork holds your money for refund and says they did not get the item back from the shipper. It is a total scam. STAY AWAY. I bought on July 24th and now on August 19th, still no item, still no refund after several attempts to get resolved.

They Shipped me open bottles and claimed it was “normal” and I should have expected “minor leakage”. Horrible experience!

The screwed up my shipping after I had to pay for shipping after a very expensive order. No care for the customer . I’ve used them twice but will not again

Terrible delivery of product and poor customer service response

Why haven't web designers caught on that we want ability to assign 0 stars? Horrible experience! $225 order placed June 8 ahead of visit to Asheville June 13. It is now June 20 and I am departing Asheville without ever seeing delivery. No, no trust! I will need to try and get my bank to stop payment.

two different orders- they took my money- never got a tracking number- then the cancelled one order- the second order they only had one of 2 bottles of what i wanted- they shipped it- it arrived- it was the wrong product. So unprofessional... I paid more than i should have because they only shipped one- and it was wrong- to boot