Greg L.
Great customer service
This was my first time using Wooden Cork to order spirits. The selection was vast & most everything was "in stock". The online ordering process was simple & straight forward. Where they really excelled was when one of the bottles I ordered was damaged when it arrived. The packaging seemed sturdy on all of the bottles I ordered (4) but once it leaves their store & the shipper has it, who knows what happens to the parcel. After contacting their CS, over the weekend, I was sure it wouldn't be until the work week to get a response. Nope. Sunday, a day later, I received an email asking for some pics of the broken bottle & that they would do what they could to make this right. Within a few hours of me sending the pics I had a response asking if I wanted another bottle or a refund. The whole process was handled quickly & efficiently with no undue hassles. I will definitely use them again & encourage my friends to do the same.