Wonderful UnionCreating one-of-a-kind VIP Experiences that connect fans and artists. Find your next VIP event at wonderfulunion.com
Wonderful Union (wonderfulunion.com) has 487 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Events & Venues · Culver City, California
Excellent
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Excellent
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Events & Venues · woodland hills, California
Excellent
Showing 45 reviews with 1 star · Clear filters
Marissa Z.
Never received my VIp package Next time don’t promise me anything Thanks
Response from Wonderful UnionNov 22, 2019
Thank you for your feedback. Our records show that the VIP merchandise that was included with your order was delivered to the address associated with the order. If you did not receive anything, please email us at [email protected] so that we can assist you. We definitely want to make sure that you get to enjoy these items!
Am
I purchased a meet and greet package for TyDolla$ in Oakland. The meet and greet was multiple hours late, with poor communication from whoever was in charge. I was separated from the group and he failed to respond to my message when I sent a text immediately to find them. I missed the opener of the concert, had to stand by a restroom on the upper level waiting and waiting, to not even meet the artist. There also was no communication regarding the merch we were supposed to receive, but never did. I got a unsatisfactory response only after I REACHED out. I have done many meet and greets and this was the WORST!!!!
Response from Wonderful UnionNov 25, 2019
We are sorry to hear that you did not have the experience you had paid for and for the lack of communication from this VIP coordinator. Your order was refunded because the m&g did not happen as planned. We appreciate you writing in to let us know what happened as we depend on feedback like yours to improve our future events.
Carissa
Somehow it was not communicated clearly to the venue that there were two different VIP upgrades, so because the venue staff did not believe that I also had VIP early entry without the meet and greet, I wasn’t allowed to meet with the VIP coordinator and get my early entry lanyard. I also was told I couldn’t have a refund since it was up to me to find the VIP coordinator, though that’s kind of hard to do when I wasn’t allowed to leave the GA line.
Robert K G.
I was told via email to show up at the venue and to wait by the box office by 3:45pm. I showed up at 3:30pm and waited in line with everyone else. 30 mins later they start checking identification only to find out that the Polyphia meet & greet was just wrapping up and the line was for Issues’ meet & greet. I, my daughter and another young lady weren’t made aware that the Polyphia meet was underway and where to go. Whoever was in charge of gathering the attendees didn’t do their job thoroughly. They need a megaphone or some sort of way to communicate with everyone in the waiting area. Maybe go out and double check when people are “missing” from the check in list.
Elizabeth
I never got my package, and when I had asked about it, I was given an email address to message, but i failed to hear back from them in order to get the shirts or a refund. In efforts to track the package I tried to use the number given, but it said it was an invalif tracking code as well.
Response from Wonderful UnionNov 20, 2019
Thank you for your feedback. I'm sorry to hear that you didn't receive your package. We did not receive a message regarding this order and are happy to help you at [email protected]. We do our best to address all questions within 1 business day so please check your spam and promotions folder if you do not receive a quick response.
Dana J.
I asked for a refund on my order four months ago and never received a response.
Response from Wonderful UnionNov 20, 2019
Hi Dana, we are having trouble locating any previous messages from you about this order. Unfortunately, since memberships go into effect automatically at the time of purchase, we are unable to offer refunds for them. Please review our return policy for more information: http://wonderfulunion.com/#/wonderful_returns Feel free to send us a message at [email protected] if you have any additional questions.
Melissa C.
Fees are a little excessive for m&g plus you add the fee in the total instead of breaking it out to see what your actually charging. Also not sure if you run the Daughtry official website but its missing information, never updated, etc...
Response from Wonderful UnionNov 20, 2019
Thank you for your feedback regarding pricing and fee transparency. We've sent it to our Events team. We do not manage the official website but are happy to answer any questions about the VIP experience.
Victoria
I never had a response from my email sent to them
Response from Wonderful UnionNov 20, 2019
Thank you for your feedback. Our records show that we've received one email from you in the past but it was responded to within 1 business day. If there is anything you need help with, please email [email protected] and we're happy to assist. Our messages may go to your promotions folder or spam so I do recommend checking those folders if you do not see an immediate response.