WonderReviews of wonder.com

Horrible experience. The fried chicken was half raw and delivered cold to the wrong address. Safety concerns me. The food was not sealed. Wonder probably will not be around long.

My experience with Wonder’s customer service was misleading and inconsistent, and it left me caught between the platform and a restaurant that wasn’t even aware Wonder listed them. Earlier in the day, my order was delayed. I contacted Wonder and an agent (“Jenny”) told me she had called both the restaurant and the delivery carrier but could not reach either. I called the restaurant myself seconds later and they answered immediately, stating no one from Wonder had contacted them. Because of this discrepancy, I went to the restaurant in person. Later, after I got home, I realized an item was missing from the bag. I contacted Wonder customer service again. This time, agent “Toyin” told me the restaurant confirmed the item was included and implied I was incorrect. This was concerning because the restaurant had already closed, and I had personally spoken with them earlier. When I questioned how this confirmation was obtained, I was told the agent did not have a name and was advised to contact my bank for a refund instead. I later learned the restaurant was completely unaware Wonder even listed them. Wonder appears to list restaurants through its Grubhub integration, meaning restaurants shown in the app may not have a direct relationship with Wonder and may not know Wonder customer service is speaking on their behalf. After waiting on hold for an hour with no callback, I finally spoke to an agent the following day who refunded the missing item and said the issue would be escalated. I was also told Wonder does not provide complaint or reference numbers or confirmation emails. The lack of transparency, false claims about contacting restaurants, and unclear responsibility between Wonder, Grubhub/DoorDash, and the restaurant make this platform very difficult to trust. Customers should be aware they may be given inaccurate information and left without proper documentation or accountability when issues arise.

Horrible customer service from phone agent "Seffie". She was the worst customer service agent I have experienced. She was unhelpful and lied about the entire situation. Instead of solving the problem, Seffie became the problem. I suggest the manager listen to the call I received from Seffie on December 31 at 7:35 pm.

I mean this is the worst food on the planet it'll get someone sick.

After receiving multiple flyers stating 50% off your first two orders, I finally decided to give it a try. Since I am 1 block from Wonder, I walked over to give my order and wait . I already saw what i wanted from the app. I entered the same option to the cart at the store. However, at checkout , there is no option to enter “Use Code” for the 50% off promotion. I asked the staff. They said there is no way to enter the code at the store. No promotion is available. Only on the app. Ordering on line app is counter productive. Its quicker to walk to the store (for me). I won't be patronizing the Woodbridge NJ or any other Wonder.

I worked as a dishwasher at Wonder.com, and unfortunately, my experience wasn’t great. The training for my position felt lacking, which made it difficult to adjust to the job. As someone who struggles with depression and has a disability, I found the work environment challenging. I ultimately requested my termination because it wasn’t a good fit for me, but the overall experience left me feeling disappointed. I hope they improve their training and provide better support for employees who may need accommodations.