Kerrie
DECEPTIVE advertising and in BREACH of…
DECEPTIVE advertising and in BREACH of Return Policy. I purchased an Emma Leather Bag on special for $72.00 as advertised. On arrival it was not Leather but made of what appeared a cheap vinyl material. As per Blue Wolf Store Returns Policy I sent an email detailing my reasons for the return and requested the Authorized Return Address and Instructions so I could start the process of return. The policy states that Blue Wolf Store once of receipt of my email would send me the Authorized Return Address and Instructions within 48 hours as per policy. It has been 3 weeks and no response. I have sent 5 emails to date. I have submitted a Complaint to the Australian Competition & Consumer Commission.
Response from WolfbluestoreJul 15, 2026
Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations. We take all customer feedback seriously and are continuously working to improve our products and services. Your comments have been shared with our team so we can make the necessary improvements and provide a better experience in the future. We truly appreciate your input and thank you for giving us the opportunity to improve.