Wise LoanReviews of wiseloan.com

This so called company has the worst customer service. I've paid off my loan. Then they took an extra payment out. Now they are refusing to repay. I'm reporting them to the better business bureau. They should be closed

Well for starters, I received two emails that specifically said and I quote "Congratulations you have been approved!" Not pre-approved, approved. I do, understand very clearly, the distinction between, a pre-approval and an approval. And just for some context my loan is a very low amount. Which is okay, because it would have covered, what I needed it to. And then began the emails, requesting documents which, I very promptly, submitted. Despite, being at work while doing that. I have literally submitted identifying documents, and proof of residency documents, that the U.S Dept of Education accepted in order to approve my student loans. Which, they are a government agency who are lending me considerably more money than, this loan. And according to them my documents were sufficient proof. Yet, every single one of those documents your company has rejected. And not just rejected but, also,started throwing in, a bunch of extra stipulations that, you didn't disclose to begin with. It honestly feels at this point y'all are just making it up as you go. And if,you were really that skeptical or suspicious, I am not who I claim to be, or I don't live where I claim to live, you could have just denied me to begin with. But, no you approved me. Which I don't understand. An adverse action letter I can handle. But, this seemed a little cruel. Or,you are conducting some experiment, to see how many hoops, you can get someone to jump through before they give up. I don't really have high expectations here that, I was approved or I will get the loan. In fact, right now I am awaiting the next email, which will most likely be another "nope not accepting that either." This has seemed like an awful lot of work for such a small loan amount. P.S You only earned that one star by default, I had to select at least one star to continue.

Very unprofessional experience. Their bank verification system is not working for my bank so I'm needing to get on a conference call with my bank for verification. I called their customer support on a Thursday and gave them my information and they said I would receive a call by the end of the day CST. Which was frustrating because I was trying to get everythinf done for same day funding as they offer it if completed by 11am. I never received a call back. I called again on Friday. They gave me the exact same "we'll have someone call you" but changed from end of the day to "ASAP". My call was made at 9am. I still hadn't heard from someone as of 5pm that Friday. I called again Saturday morning during their business hours of 7-4 CST. They once again told me that they'd have someone call my ASAP. I still hadn't heard from someone as of 4pm. On Sunday I sent an email requesting a scheduled time to complete the conference call and the support member I was emailing scheduled me for 8am CST Monday morning. I'm typing up this review as of 11am CST Monday morning and NO ONE has called me. I have called the customer support several times today and was informed someone would contact me immediately. This company doesnt want your business. They just want your information, or else it wouldn't be taking 5 days to get a bank verification conference call completed.

Company send out pre approval letter in your name them u use a QR scan and the login information is someone else email. On top of they don't do a bank verification like they say looking for your work deposit but instead go thru your entire bank history looking at your personal bills and other income or what's going out the the rates 720.00 loan will cost you 3000 insane interest rates.talk about taking advantage of the economy and people that need a little help

If I could give them no stars, I would. This company allowed a person to take a loan out in my name without verifying identity. I had to call 3 times and raise holy hell before I could speak to a supervisor. I had to fill out a fraud affidavit, email it to them and the owner of this company who is accessible by email plus go file a police report, call SSA, freeze my credit, get a court order to have my drivers license number changed, reported it to the FTC, Fort Worth, Tx newspaper as well as the BBB and FBI. Someone added a bank account to this loan as well as an ip address that both do not belong to me. If anyone would like the owner, Tommy Glenn, information for resolution on your issues, I can help :) also I have the ip address owners name, address and phone number for the person who it came back to. God bless you if you have to deal with this fraudulent company.

I tried to get intouch with a agent to let them know i wasn't going to be able to make a payment for them to double up on the next payment. But i can't get a live agent at all. But you take out my payment every pay period. But can't talk to a live agent. Is crazy

It's a fraud app.. please don't believe this one .. lot of charges he getting but don't give loan also and still my charges money didn't return back.. complete fraud this is.. please take a action against this app.. lot of people losing money please take necessary action immediately..

Fraud app- Processing fees, doc verification fees received from customer but don't get loan.Finally saying gave the application closing charges & refund your paying amount but not received