Winsor & NewtonReviews of winsornewton.com

I have been a loyal user of Winsor & Newton products for years, but my recent experience with their Galeria Acrylics has been extremely disappointing. After using the paints, I experienced a severe chemical burn that lasted a week—something I’ve never encountered with other acrylic brands, including Winsor & Newton’s Professional Acrylic range. I stored the paints correctly and used them as intended, yet when I reported the issue, their customer support refused to take responsibility, simply stating that their tests showed no issue. Their only advice was to "wear gloves," which is not standard practice for acrylic paints. To make matters worse, they refused to offer any resolution because I purchased from a retailer rather than directly from them. A company of this reputation should take product safety concerns seriously, rather than deflecting blame onto customers. Disappointing experience—I will be reconsidering future purchases.

j’ai acheté les 24 feutres promaker winsor & newton ( d’une valeur de 74,90€ ) quand même !!!! tout ça pour que ce soit des feutres qui quand vous coloriez ben en fait vous faites un trait/point de 3mm, et il finit par s’agrandir de 1cm😁😁😁 la couleur bave !!! toutes, extrêmement déçue

Order took 11 days for the order to arrive after paying £5 for 2-4 day delivery. I emailed to find out when I could expect delivery it is was a gift. No response just a dispatch email the same day. Won't be ordering again, will just buy from somewhere else.

Molte aziende faticano a capire un concetto semplicissimo: Io, acquirente, posso dirmi dispiaciuto di quello che è successo. Tu, venditore/produttore, devi trovare una soluzione per rimediare all'errore. Purtroppo anche Winsor & Newton è nel giro delle aziende che si dicono dispiaciute e basta. Ho acquistato un set di colori da regalare a un amico e mi sono accorto che purtroppo la confezione stessa era difettosa. Questo ha comportato i prevedibili disagi tra cui il dover acquistare un regalo più modesto perché il budget era già stato usato per il set. Quando si fanno dei regali di scelgono brand di prestigio proprio per godere di una certa tranquillità e andare a colpo sicuro. Indubbiamente, dopo questa esperienza, il prestigio di Winsor & Newton è macchiato.