Carleton
Where is my order?
Where is my order?
Response from Wink Frozen DessertsApr 17, 2019
Hi Carleton, I'd love to help you with this. What is your order number?
100 Calories Per Pint. Vegan, Sugar Free, Low Carb and Keto. Wink Frozen Desserts ice cream alternatives are plant-based and fit into a clean eating lifestyle.
Wink Frozen Desserts (winkfrozendesserts.com) has 339 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Showing 59 reviews with 1 star · Clear filters
Carleton
Where is my order?
Response from Wink Frozen DessertsApr 17, 2019
Hi Carleton, I'd love to help you with this. What is your order number?
CustomerJayme W.
Get organized and no orders and refunds
Response from Wink Frozen DessertsApr 7, 2019
Hi Jayme, We've been working very diligently to make sure we get your situation fixed. We apologize for the experience you've had so far and will get things right for you. Hopefully you've seen this in the past week where we shipped you corrected orders.
Michelle B.
I bought 3 pints of Wink after seeing ads for it on Facebook. A local health food store carries it, and I purchased 2 cocoa dough and one cinnamon bun. I went home, eager to try it, and popped one open. Before I get into how the flavor/texture were, I have to say... I've been doing low Carb/keto for years. I'm accustomed to a certain level of differences in flavor and texture with products geared for that diet. This, however, was completely inedible. Initially I thought I just had a freezer burnt one, or one that was expired. It has a texture of Italian ice or sorbet, NOT ice cream. The flavor was bland, with a strong after taste of chemical/fake sweetener. Cinnamon bun had a hint of cinnamon, but was overpowered by the chemical taste then the after taste. I threw all the pints away, having only tasted them. Waste of money. I reached out to the Wink Frozen Desserts company to provide feedback. I posted on one of their ads that I was dissatisfied with the product. Soon after, not only was my comment not addressed, but it was removed, and I had been blocked from commenting. I could still see their ads and other people's comments, but couldn't comment anymore. Needless to say, I am surprised by the manner in which they've opted to do business. Their goal seems to be to sell in bulk online, get a major sale, then just block any naysayers. I'll never give them my business again.
Response from Wink Frozen DessertsApr 6, 2019
Hi Michelle, I'm so sorry you had such a poor experience with our products and customer service. We would love to make this right for you. Do you mind providing a bit more detail about when and where you purchased our products? We'd love to be able to figure out what went wrong with these pints. Additionally, please email [email protected] so that we may remedy this for you. We stand behind our products and are sorry that this was your experience with us.