100 Calories Per Pint. Vegan, Sugar Free, Low Carb and Keto. Wink Frozen Desserts ice cream alternatives are plant-based and fit into a clean eating lifestyle.
Wink Frozen Desserts (winkfrozendesserts.com) has 339 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
winkfrozendesserts.com
Website
winkfrozendesserts.com
Category
Candy & Chocolate
Location
Stamford, Connecticut
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: December 2020.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Ordered their sampler of 12. They arrived on time and were well packed so that they arrived frozen. That's where the good part ends. These taste terrible. I have tried the Cinnamon Bun, Strawberry Cheescake, Pumpkin latte, and cake batter flavors and they have no flavor and leave a filmy after taste. I wish I'd searched the company for reviews before wasting $65. There are better tasting products out there.
KG
Katie G.
Worst customer service and delivery service ever
I placed an order for 4 pints of ice cream to be delivered to my house they took my money and have yet to send out anything. This was a week ago, so I have tried to call and leave messages but no one answers this stuff is a scam don’t waste your money at all.
Response from Wink Frozen DessertsJun 4, 2019
I'm so sorry this was your experience Katie.
I'm not seeing anything from this name. Do you have an order number I could look up to better assist you? Also, did you try emailing [email protected]?
MS
Monica S.
Ordered after seeing on instagram
Ordered after seeing on instagram, thought I'd give it a try. Delivery was fine, came perfectly packaged. I order 4 flavors, tried the vanilla and I thought it was awful. Had my daughter try, same opinion. Was bummed I had to throw away. No fault of the company, just did not taste good at all.
LS
Lynita S.
I was so excited to receive my order to…
I was so excited to receive my order to supplement my Keto program.
I purchased 6 pints of a variety of flavors (Salted Caramel, Choco Mint, Strawberry Cheesecake, Lemon Cake, and S'Mores) in order to discover a "favorite" for future purchases. To say I was disappointed is an understatement. The "flavor" of this product is not only unpleasant it's offensive. I opened every flavor and could barely tolerate a tiny bite of each due to the overwhelming chemical taste and aftertaste. All pints taste the same with a slight artificial undertone of something trying desperately to resemble the name of each "flavor." I am shocked and surprised that any company would try to pedal this as something palatable, and at $8 a pint no less.
Throwing it out. Order number 73980
Response from Wink Frozen DessertsMay 26, 2019
Hi Lynita,
We're so sorry you didn't enjoy our products. We understand that taste is subjective, and that we are not for everyone.
That being said, we do stand behind our products.
Have you reached out to [email protected] about getting a refund processed?
RK
Robi K.
If I could give zero I would on the ice…
If I could give zero I would on the ice cream. Horrible artificial sugar taste. I actually spit it out. I tried strawberry cheesecake, cocoa dough, salted caramel, and cinnamon. Pitched them all. I don’t typically give reviews but felt compelled on this one.
Response from Wink Frozen DessertsMay 24, 2019
Hi Robi,
I'm so sorry you didn't enjoy our products.
Do you have an order number?
We understand that taste is subjective, but stand behind our products. We would be happy to refund you minus the shipping costs incurred to deliver your order.
BJ
Barbara J. B.
HORRID!
It's horrible. It tastes watery and leaves a bad after taste. I tried to eat a second spoonful, and somehow, it was so much worse than the first! I spat it out. Wink is trying to keep all of these bad reviews off of Trustpilot by what feels like bullying tactics. They challenged my review by saying it did not address my "buying or service experience, including the level of customer service," so Trustpilot temporarily removed it. That does not have anything to do with the vile, wretched product they are selling, but instead of challenging reviewers, why not improve your product, Wink? According to Trustpilot's posted guidelines, I can write a review if I have "bought, ordered, or used a company's product/service." I bought and reviewed a product. Regardless, the buying experience was five stars when it ended at Plum Market. I did not contact Wink for customer service.
Response from Wink Frozen DessertsMay 19, 2019
Hi Barbara,
We're so sorry you didn't enjoy Wink.
We understand that taste is subjective, but do stand behind our products.
Have you reached out to us about receiving a refund?
RG
Rachael G.
This stuff was Horrible
This stuff was Horrible! Tasted just awful- do not waste your money.
After notifying the company that we would be posting a review and advising that we would like a refund they did promptly refund most of the money spent. So, the customer service wasn’t terrible, but the product was. They also reported my review and I had to add something about the customer service to have it posted again.
Response from Wink Frozen DessertsMay 17, 2019
We are so sorry you didn't enjoy our products Rachael.
Did you reach out to us to get a refund?
We stand firmly behind our products, but understand that everyone's taste is different.
PR
Patricia R.
Very bad experience
My order arrived incompleted. I was charged with two months after I asked to cancel my subscription. The account never worked. The support guys barely answered.