100 Calories Per Pint. Vegan, Sugar Free, Low Carb and Keto. Wink Frozen Desserts ice cream alternatives are plant-based and fit into a clean eating lifestyle.
Wink Frozen Desserts (winkfrozendesserts.com) has 339 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
winkfrozendesserts.com
Website
winkfrozendesserts.com
Category
Candy & Chocolate
Location
Stamford, Connecticut
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: December 2020.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
So disappointed！The taste is not what I expected. The calorie itself is attractive, but it really tastes like water. I tried different flavors and they are too light to call icecream. The taste does not match this really high price！
Response from Wink Frozen DessertsSep 8, 2019
Hi Keren,
We're so sorry you weren't happy with our products.
We know we're not for everyone, but do stand behind what we do.
What is your order number? I'd love to refund you as per our satisfaction guarantee.
BT
benjamen T.
Really disappointed. No flavor
Really disappointed. I have been debating trying this since there is a 4 pint minimum. I gave it a go. First shipment came in melted. They did send the new one within a matter of days. Finally got the ice cream and it barely has any flavor at all. Dont waste your money. It's not keto because it is super low fat, eventhough there is only Bout 5 net carbs per containrt. I was more interested in the low sugar. There are plenty of other things out there with no sugar that at least have flavor. Zevia flavored water has way more flavor and 0 calories. I know it's not icecream but this really isn't either. I had high Hope's for this icecream.
Response from Wink Frozen DessertsSep 8, 2019
We're so sorry you didn't enjoy our products Benjamen.
We do our best, but understand that our products are not for everyone.
Please provide your order number and we'll refund you as per our satisfaction guarantee.
Update*
Thank you for providing this.
Again, we totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service.
I've refunded your order as per our satisfaction guarantee policy.
You can find more on that by following the link below.
https://winkfrozendesserts.com/pages/returns-and-refunds
The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.
If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.
If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.
Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.
IB
Ian B.
Crazy disgusting
*Update 9/8/19: Wink reported my review as a "fake" to Trustpilot in an attempt to have it removed. Yikes. Now it's not just a bad product, but a borderline unethical business. I've provided Trustpilot with documentation of my purchase and am definitely sticking with 1 star. This product might be for you - it's very much not for me.
*Update 9/2/19: Wink replied to this review with an offer to refund. That's nice, although I haven't yet taken them up on it. Worth another star.
Original review:
I'm afraid I find this product to be crazy disgusting, tasting of chemicals and nothing like an ice cream. There is an aftertaste that just sticks with you; I can't recommend this to anyone. Tried each of the flavors, but unfortunately after a single bite they went into the trash. I hope this works for some people - not for us!
For me, I've discovered a number of Keto-friendly alternatives that have a bit of a cream base and are much, much better.
Response from Wink Frozen DessertsSep 3, 2019
Hi Ian,
I'm so sorry you didn't enjoy our product.
We know we're not for everyone, but do stand behind the work we do.
Could you please provide your order number? We'd love to refund you as per our satisfaction guarantee.
Thank you.
LA
LATOYA
Inedible!
Dairy free, Sugarless icecream is a nice notion for someone with my dietary needs but this icecream was disgusting and a waste of $41.00! Tasted awful and with the first ingredient that's listed being water, there's no wonder! Should really consider using almond or coconut milk for real flavor.
Response from Wink Frozen DessertsSep 1, 2019
Hi Latoya,
I'm so sorry you didn't enjoy our products.
We know we're not for everyone, but stand behind what we do.
What is your order number?
We'd love to refund you as per our satisfaction guarantee.
KB
Kaelyn B.
AWFUL!!!
AWFUL!!!! Taste like plastic. Do not waste your money. I was so hopeful but no, just no. I even tried to give it to my roommate and she said it smelled like foot spray and tasted like it should be that too. I got the cake batter, mint chocolate, coco dough and s’mores and they are all awful.
Response from Wink Frozen DessertsAug 30, 2019
Hi Kaelyn,
I'm so sorry to hear you didn't enjoy our products.
We know we're not for everyone, but stand behind the products we make.
Could you please provide your order number so that I may refund you as per our satisfaction guarantee?
Thanks! Looking forward to resolving this for you.
Update:
Thank you for providing this.
Again, we totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service.
I've refunded your order as per our satisfaction guarantee policy.
You can find more on that by following the link below.
https://winkfrozendesserts.com/pages/returns-and-refunds
The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.
If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.
If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.
Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.
GH
Gail H.
I ordered four pints of the Wink frozen…
I ordered four pints of the Wink frozen desserts, mainly because of the calorie count. I should have been more observant of the ingredients. Don't like the taste of these products, tried all of them. Maybe because I'm not vegan, just looking for a low calorie treat.
Response from Wink Frozen DessertsAug 13, 2019
Hi Gail,
I'm so sorry you didn't enjoy our products.
We totally understand that an ice cream alternative with no sugar and no dairy may not appeal to everyone.
That being said, we stand behind what we do.
What was your order number? I'd love to make this right for you.
CA
Carolina
Horrible ice cream
Horrible ice cream! I recently found our I am allergic to dairy and coconut so I have been looking for a dairy and coconut free ice cream. I first found out about Wink through Instagram. The photos and reviews were great so I decided to give it a try. I drove 20 minutes to my local Bristol Farms and purchased two different flavors. The taste of the vanilla flavor was so horrible I couldn't get myself to taste the second flavor. It tastes just like cardboard and it leaves a horrible after taste in your mouth. Pressed Juicery has delicious plant based ice cream and I was expecting this to be the same but I was so wrong.
Response from Wink Frozen DessertsAug 12, 2019
I'm so sorry you didn't enjoy our product Carolina.
We know we're not for everyone, but truly appreciate people willing to give our products a try.
That being said, we stand behind what we do.
Could you please either respond in the "Find Reviewer" tool or email us directly at [email protected] with information regarding the flavor purchased, the location you visited, and where we may send a refund check?
Thank you, and again, I apologise that we didn't meet your expectations.
JG
Joe G.
This frozen dessert is the worst…
This frozen dessert is the worst tasting option of dairy desserts I have ever had in my entire life. Literally, all of the sanity was taken out of the...whatever it is in order to make it 100 calories. Not worth it. Ever. Just have a sugar free popsicle or something.
Also, these other reviews are super fake. I can't believe how bad and general they are. STAY AWAY!
Response from Wink Frozen DessertsAug 12, 2019
Hi Joe,
I'm sorry you didn't enjoy our products.
We know we're not for everyone, but do appreciate you giving our products a try.
We'd be happy to refund you as per our satisfaction guarantee.
What is your order number?
Additionally, all of the reviews here, good and bad, are from users with a genuine buying experience.
