100 Calories Per Pint. Vegan, Sugar Free, Low Carb and Keto. Wink Frozen Desserts ice cream alternatives are plant-based and fit into a clean eating lifestyle.
Wink Frozen Desserts (winkfrozendesserts.com) has 339 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
winkfrozendesserts.com
Website
winkfrozendesserts.com
Category
Candy & Chocolate
Location
Stamford, Connecticut
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: December 2020.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
You need to work on the flavor and the consistency of the ice cream. Make it creamier like ice cream and make the vanilla and chocolate taste better. The vanilla is horrible I’m sorry to say. The other flavors I’ve tried grow on you the more you eat them. The main improvement needed is the creaminess factor. Also $8 a pint is double what almost all other alternative ice creams are going for. I’m going to have to cutback on my ordering with the holidays coming. Way too overpriced for most people.
VO
victor O.
Ice cream taste like medicine I think…
Ice cream taste like medicine I think that a nut option should be available
JC
Joseph C.
It all taste the same but is good
It all taste the same but is good. Chocolate is best.
CS
Corrie S.
I was hoping for better
I was hoping for better, but this had to have been the worst tasting dessert I have ever tried. It tasted like a mouthful of sweet and low, straight out of the packet. Very chemically tasting, despite the"natural" ingredients. Honestly, I'm not sure what I expected. I should have known better. Things that sound too good to be true, typically are.
They did stand behind their product a refunded me the cost of my order.
Response from Wink Frozen DessertsAug 29, 2019
Hi Corrie,
I'm so sorry you didn't enjoy our products.
We know we're not for everyone, but do stand behind the products we create.
What is your order number? I'd love an opportunity to refund you, as we guarantee satisfaction.
Thank you for providing this.
Again, we totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service.
I've refunded your order as per our satisfaction guarantee policy.
You can find more on that by following the link below.
https://winkfrozendesserts.com/pages/returns-and-refunds
The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.
If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.
If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.
Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.
CN
Claudia N.
Honest review from someone who was 260…
Honest review from someone who was 260 pounds and just lost 30... OK--this is NOT really "ice cream." But given all the horrible reviews I've read, I was pleasantly surprised. I AM NOT A VEGAN. I love my treats, but have been on keto for 3.5 months. I bought 5 & have only tried the Salted Caramel. Taste is close...not quite there. It's creamy and admittedly I cannot eat more than probably 1/4 cup of this until I've had enough. It left a weird "feeling" in my mouth. It will be GREAT for those nights I'm craving dessert but can't have it! I will probably get 15-20 servings out of what they say is a 4-serving pint tho!! LONG STORY/SHORT: Buy if you're desperate for a treat once in a while if you're on keto or low carb. I intend to eat this stuff ONE big spoonful at a time...any more than that and I just don't want it.
JE
Joseph E.
Terrible texture and aftertaste
Bought for Keto diet. Terrible aftertaste. Tastes like flavored frozen water. Weird grainy texture. Not edible. Bought 4 flavors, was a complete waste of money.
edit:
I am upgrading to 3 stars for the fantastic customer service. They contacted me and issued a refund for the product.
Response from Wink Frozen DessertsAug 11, 2019
Hi Joseph,
I'm so sorry you didn't enjoy our products.
We know we're not for everyone, but do stand behind what we do.
What is your order number? We would love to make this right for you.
Thank you for providing this.
Again, we totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service.
I've refunded your order as per our satisfaction guarantee policy.
You can find more on that by following the link below.
https://winkfrozendesserts.com/pages/returns-and-refunds
The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.
If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.
If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.
Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.
CH
Christine
Sad and truly disappointed
Updated:
After contacting Wink via email, I did receive a partial refund which is appreciated. For that alone, I will modify my review to 3 stars.
I find it curious that every other review (even written later than mine) has been verified and received a response from Wink. I will now have to take more time out of my busy day to go to the website and contact them.
First, I was not expecting rich and creamy "ice cream". I assumed the consistency would be more like an icy dessert which is fine. What I cannot get over, is how *bad* the flavors are. I bought *SEVEN* pints thinking "how bad can they be?" I have been doing the Keto Diet for nearly a year and like to try different things since I usually have to make my own desserts if I want a treat.
As soon as my shipment arrived last night, I tried the Cinnamon Bun, and I cannot describe the taste - almost like a liquor type of artificial flavor.....Horrible. Then I tried Strawberry thinking it would be a more natural taste since it is a fruit after all. Horrid. I just now tried the Vanilla Bean; I took two spoonfuls and threw it away. At 100 calories per pint, I was initially afraid I'd eat all 7 in 2 days. Now I realize I'm going to have to throw them all out. What a waste of money, but it was my fault for ordering 7. I see so many good reviews that I realize I seem to be the minority.
I spent $53.60 on Order #85137.
Response from Wink Frozen DessertsAug 6, 2019
Hi Christine,
I'm so sorry I didn't respond to your review the day it was left. I must have missed it.
We want people to be able to try our products with trust that we'll do what is necessary to make things right for them.
In each order, there is a contact card in case anything with a customer's order is not to their liking. This card encourages customers to contact us via email ([email protected]) to remedy the situation.
Prior to your review, did you happen to submit an email regarding your experience? If so, what date did you send it? I would like to make sure we didn't miss anything.
I've just looked into your order number and have refunded you as per our satisfaction guarantee policy.
The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was.
If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product.
If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products.
Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.
GM
Gwen M.
Free of everything, including taste.
I purchased the 12 pints so I could try each flavor. I have to say that I’m not impressed. I love that an entire pint is only about 4 net carbs, but the flavor is definitely not as I hoped. Sadly, I won’t be purchasing more. I guess my quest for the perfect Keto friendly dessert continues. 😞
**Update: per their satisfaction guarantee, Wink promptly refunded the cost of items purchased. Unfortunately, the product wasn’t to my liking, but their customer service is stellar.
Response from Wink Frozen DessertsAug 2, 2019
Hi Grace,
Thank you for ordering our products.
I'm so sorry to hear that we weren't to your taste.
While we do try to appeal to as many people as possible, we totally understand and accept that we're not for everyone.
That being said, we operate with integrity and would be more than happy to honor our satisfaction guarantee.
Would you mind sharing your order number?
Thanks!
