Wine To ShipReviews of winetoship.com

I had a disappointing experience with Winetoship regarding a birthday gift I ordered for my 54th birthday. Despite paying $180, I never received half my order and couldn’t get a refund or any response from their customer support. My attempts to reach them via email at support@winetoship and through the provided phone numbers (1-850-346-2727 and 1-850-433-2611) were fruitless, as my emails went unanswered and calls went to voicemail. The tracking numbers they gave me also didn’t work with FedEx. I’ve already started a chargeback through my bank to try to get my money back. Unfortunately, I didn’t get the help I was hoping for, and this whole experience has been quite frustrating. I’d advise caution when dealing with this retailer and suggest sticking to reputable, established vendors to ensure a safer transaction. Interestingly, the other half of my order arrived a week later. Please just issue my full refund and don’t bother sending the delivery anymore.

I had not read any of these reviews before ordering and unfortunately can confirm they are correct. Winetoship advertises one vintage and sends another and if you write in to inquire what happened - no response. I even wrote in a 2nd time and still no response. The funny thing is this all started because they sent me a survey and said if everything wasn't perfect - contact them first. There are much better on-line wine sellers.

I'm very disappointed in Winetoship's lack of professionalism. After ordering a very special wine for a very special occasion my order was suddenly canceled without explanation. I wrote customer service directly asking why my order was canceled and they never responding. Very unprofessional.

I ordered and what I received wasn't my order. I've emailed with no response at all.

Horrible. I ordered my favorite ocean organic vodka from this place because it was on sale. Then they charge some crazy amount for shipping. Fine, I paid it and 2 weeks go by, fedex shows it’s stuck in Alexandria Va for days. Did winetoship know or care? Nope. I emailed them multiple times, no answer. I opened a fedex claim myself. I could’ve made the vodka myself and aged it by the time they even see this review

They stole my money

I read the negative views on BBB. My experience was totally different. I ordered 8 different bottles and emailed to ensure everything was available. I received a response that all items were in stock. I placed my order and received a call the next day that one item was out of stock. They asked if I wanted to hold my order for that item to come in or delete it from my order. I deleted the item and the next morning I received confirmation that my order had shipped I received a tracking number from fedex and an estimated delivery date of 2 days later. The items arrived on time well packaged, safe and as ordered. Shipping costs were low and customer service was great.

I had placed my order and then saw a bunch of negative reviews including some from the Better Business Bureau and was kind of concerned. After I placed my order and read these reviews I called the company to verify my order. It was returned within two hours and the lady on the phone was very nice and explained that most of these reviews are due to FedEx and the shipper. I Purchased on my credit card so I was not worried and I tracked the package through FedEx throughout the week. There were tons of delays and problems with FedEx which has absolutely nothing to do with this Company. I think they’ve gotten a bad rap because of the shipper and policies of certain states. As a small business person I think that’s really a shame and so I’m posting reviews everywhere of my experience because they did very good, not to mention they had an item that’s extremely hard to find and no one else did! I will definitely be ordering from them again and I strongly suggest other people do the same as well as leaving a review of their experience. These people are great and don’t deserve to be slandered do you to FedEx, UPS or other shipping companies.