WineCountryGiftBaskets.comReviews of winecountrygiftbaskets.com

I have received many gift baskets from this company from a friend of mine. They are complete garbage. ( I don't have the heart to tell him so i'm going to send him one to show him). Firstly, don't be fooled by the photos. All of their baskets are filled to the top with cardboard first, so if your getting a huge basket like I did Christmas time, it looks like there is a lot of stuff in it, but there isn't, it is filled with tiny packages of crap that are not worth the money spent. You can get much more value elsewhere. Not here.

Basket product was rancid. Company was informed of the problem and never responded. There was no request for refund. Unfortunately, this was a holiday gift in need of a return.

I was charged $27 extra for shipping to get a Christmas gift sent on time and it did not get there! What a rip off.

We receive these wine gifts from a family member every year. We’ve tried several varieties. It’s the worst wine …undrinkable. Like vinegar. We’re not picky or wine snobs by any means. I’d say we’re occasional wine drinkers at best. All of the bottles go down the drain. A complete waste! They’re too bad to re-gift. I hate that for our family member who buys every Christmas! know the baskets aren’t cheap but what you get definitely is!

I have ordered from this company for years. I ordered over $300 in gifts, for which I was charged on my debit card. I noticed two days later that I was charged an additional $52. When I called the company, the representative told me that there was nothing she could do, and that I needed to call my bank. She advised that since it was a pending charge, it would fall off a few days later. This statement indicates that they routinely make unauthorized charges for no apparent reason. I advised the clerk that this was fraudulent behavior since nowhere in the website does it state that customers would be overcharged for any reason. BEWARE!

I have ordered thousands of dollars in gift baskets over the years. The decline in customer service is palpable. Rude and inept. I referred a friend to order 3 large wine baskets listed as free shipping. Called customer service to assist. Absolutely clueless and not helpful so our Companies are now customers of another wine and gift Company. EPIC FAILURE

Tried to simply order a gift basket for a client. It was called a "Deck The Halls" basket. This should not have be difficult. Terrible customer service unfortunately. They are poorly trained on the product line. English is not their primary language skillset. Confused about current catalog offerings. Supervisor didn't even have a let's see how we can help you attitude. Run away....

My experience was a totally worthless customer service. They will not answer any of your questions and just keep rambling about everything else but what you have asked. Delivery problems. Made unscheduled attempts. Did not fix the issue. Had email and phone contact. Never again!!!