Rachel Eaton K.
Worst company I have ever purchased from
I purchased a wine cooler from winecoolersdirect.com which is a build.com website. When dealing with their customer service, I was forwarded to build.com each time through chat, email and phone. This is the worst customer service I’ve ever experience. I waited for an “expert” on chat yesterday and was the “1st in line” for over an hour during their normal chat hours listed. I’ve sent multiple emails and no replies. Don’t get me started on their phone based customer service... I was sitting on hold to set up my return for an item I asked them to cancel before it even shipped and the system just hung up on me! I called back and finally got a customer service rep (an hour after placing my first phone call), who is the rudest customer service rep I have ever talk to and proceeds to lie to me about why my order was not canceled 2 weeks ago. I asked to talk to a manager because the information she had was incorrect and she told me she was going to hang up on me if I “yelled” at her again, which I was not yelling I was just asking to speak to a manager. Anyone who would flat out lie to a customer should be fired. I hung up and plan on calling back to speak to someone else that isn’t so combative over a simple return. Their website says “easy returns “all over it and then when you actually try and return some thing it’s the most difficult process I’ve ever dealt with.