William WangenPremier online retailer of exceptional automatic watches. Webshop showcases a meticulously curated collection of luxurious timepieces, crafted with exquisite attention to detail and featuring the latest in mechanical engineering.
William Wangen (william-wangen.com) has 46 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Donna
I received a second watch to replace the first which didn't work, which was a present for my son's. The replacement watch doesn't work either. I have sent several emails to the customer services email address but no-one is replying to my emails. If this does not get a response I will start an action fraud claim with the police to recover the £94.95 that I have paid
James R.
I have contacted the company to return the watch as the quality is poor. I have yet to hear from them. I bought this watch as a present for my husband, but feels cheap and doesn't weigh what you would expect with a £100+ watch
Consumer
Leider sehr schlechter Service. Ich habe meine Uhr zurück gesendet und es wird sich geweigert mir mein Geld zurück zuerstatten. Ich werde nun leider eine Stelle weiter gehen müssen! NIE NIE WIEDER
Mark B.
TERRIBLE!! BE VERY CAREFUL!!! My partner bought a watch for me, which was delivered but when it arrived the quality was very poor, very lightweight and looked cheap. On the packaging, was a return address for a refund so she shipped it back there, special delivery, and received a tracking number and signature. Pressed for the refund, but was told we shipped to the wrong address, and should have called them first, and as a special case they sent an email link to some more watches for me to choose an alternative instead - which I reluctantly did. They asked us to contact the address where we shipped to, to get them to ship the original watch back to us but when we called we found a very unhappy person in a business that wasn't related to William Wangen at all, but was getting lots of very frustrated customers ringing him instead. This business was close by, so he went around to the address we'd shipped to, and it was an empty, unoccupied unit. No sign of anyone. So, we can't get the original watch back, can't get a refund, and have not received the watch I'd selected instead. I feel angry, frustrated and cheated and scammed, so BE VERY CAREFUL!!!!! Depsite several emails back from "Amber" - who I suspect isn't their real name, or a real person - we've received nothing. **UPDATE** - Replacement watch received 11th Dec. Same poor quality, and as I've no chance of a refund without likely having to post it overseas at my cost, I'm stuck with it. At best, it's a £20 watch, no more. Highly disappointed.
Benjamin S.
That's unbelievable. If you are planning to return this watch to China, don't do it, simply don't buy this watch. It's 7 weeks now and the watch is still pending on Chinese border. Customer Service just ignoring my messages. I paid 17£ for return and it seems like I'm not gonna get my money back. I need to contact royal mail now to find out how long yet and if they are going to deliver this item. So much hassle. Previously I mentioned that you can get this watch for 15 £. WOULD NEVER RECOMMEND THIS SELLER.
Response from William WangenOct 4, 2023
I'm sorry to hear about your difficulties with your watch order. Please reach out to our customer service team with your order details so we can investigate and assist you further. We're committed to resolving this issue and ensuring you have a positive shopping experience with us. Thank you for your patience.
Roy L.
I cannot seem to get the customer service, to let me return a defective watch. I have texted many times.
Response from William WangenOct 1, 2023
Hello, As previously confirmed via email with you we promptly sent you a new one as a replacement (29. Sep). You can track your order on this link https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=4209804292748927005455000431672532. We're genuinely sorry for the inconvenience you experienced. We take customer satisfaction seriously. We're committed to making things right for you. If you need further assistance, please don't hesitate to contact us. Your satisfaction is our priority. Sincerely, William Wangen
Rikkiellenor
Fake reviews. Do not buy from this fake place. Watch is cheap in a cheap box and not worth it. Website mis sells the quality of the watches which is extremely cheap and poorly made. Watch has completely fallen apart after 6 months and they are refusing the issue a refund. Do not buy from this place if you don’t want to waste your money. Poor customer service!
Response from William WangenSep 12, 2023
We are truly sorry to hear about your dissatisfaction with your recent purchase and the experience you've had with our products and service. We take customer feedback seriously, and I would like to address your concerns. First and foremost, we take immense pride in the quality of our watches. Our timepieces are crafted from high-quality materials, and we strive to deliver products that meet our customers' expectations in terms of both design and durability. It is unusual for us to receive complaints about the quality of our watches, and we are genuinely concerned about your experience. Mechanical watches, in particular, are delicate products that do require careful handling and maintenance to ensure their longevity. We provide guidelines on how to care for our watches to help customers enjoy them for years to come. However, it seems there might have been an issue with your specific watch, and we apologize for any inconvenience this has caused. We are committed to addressing this matter promptly. Please reach out to our customer service team with your order details, and we will investigate the issue further to determine the best course of action. Our goal is to ensure your satisfaction with our products and service, and we take this responsibility seriously.
Jeremy P.
I gotten ripped off by this company took my $114 and gave me nothing watch out people
Response from William WangenAug 18, 2023
Regarding your order, we would like to explain that our standard practice involves fulfilling and delivering orders in a timely manner. Delivery times can vary based on your location, as shipping processes are influenced by various factors. We want to emphasize that your satisfaction is important to us, and we're committed to ensuring you receive the product you ordered. We apologize for any frustration or inconvenience you've encountered and want to assure you that we are dedicated to resolving this matter for you. If you could kindly reach out to our support team via email at [email protected], we will investigate your order status and work to provide a resolution as quickly as possible. Thank you for your understanding, and we look forward to assisting you further to ensure you have a positive experience with us. William Wangen
