Willards HVAC SupplyReviews of willardshvacsupply.com

Jason was professional and friendly. I will return in the future.

The part came quickly and was in perfect condition. Great experience!

I haven't received the item I ordered yet but this review is about customer service not the product. I placed an order with Willards 2 days ago and inquired about a tracking number today. I was staring at my computer screen waiting for the response from the chat option when my phone rang. It was Willards responding to my request. He explained the reason for a delay then got on his computer to search for an option and was able to find and arrange for shipment from a much closer location while i waited on the phone. Who gives that kind of customer service these days. I was impressed and would recommend this company whole heartedly just based on the customer service provided. Definitely a 5 star company in my book.

I ordered an AC Blower motor on a Friday morning anticipating a coming extreme heat wave starting the following week. I called after placing the order to see about expediting it. I believe it was Jason I spoke with and he informed me that they had a supplier in California and if they had the part in stock it should get shipped by Monday. He said if not he would call me back to let me pay for Next Day shipping if required. And he called me back! Almost unheard of nowadays! He said the part was in stock and I would have it by Tuesday. It is arriving today and will be installed on the first day of our extreme heat wave starting today. Great customer service! Thank you!

I ordered from Willards due to the fastest shippin time. I ordered on the Friday before the 4th of July. Estimated arrival was from the following Monday thru Wednesday. I was worried. It shipped on Monday and arrived on Wednesday.

After the initial delay in shipping I called in and the company made a special effort to set things straight. They had the item shipped overnight and gave a discount to compensate for the delay. The item arrived in good order, well packaged and is working as promised. I would order again.

I ordered a blower motor from Willards supply. The motor was very well packaged and the exact motor that I needed. When installed it ran perfectly. This motor was for an older furnace and was hard to find. I am glad Willards had one. The customer service was excellent. All my questions were answered. If I ever need furnace parts again, this will be the first place I look.

Great customer service, super fast shipping.