John Wiley & SonsReviews of wiley.com

My experience with Wiley.com left me feeling misled. I bought an ebook thinking I'd get the full version, but when I tried to print it, there were print limitations and watermarks. Their excuse? "Ebooks come with a watermark for copyrights." Keep in mind nowhere on the product page do they disclose these two points. Something that would definitely deter people from purchasing ebooks from them. Nor is it on their article page about accessing an ebook. Definitely, bad business practices by them. Be careful when buying from Wiley.com.

Bought a text book by W. W. Norton (distributed by John Wiley) which included EBook access as advertised on the book itself. However, apparently on the website T&Cs, there is a disclaimer that the access is only for 6 months. Customer service declined to see my point of view that it is unreasonable when the book offers online access to have to fact-check the claim on their website, and they closed the case advising me to purchase the EBook.

Ridiculous company. Paid 150 EUR for a bunch of journals and nothing ever got delivered. No proof of shipment has ever been provided beyond claims via email. After a while customer service started ignoring my emails.

They write books for uni people, not for dummies. I, as a person with a degree, have found their dummy books too complicated and very confusing to follow, messy contents to understand. Definitely, not for dummies. Thank you but not .I wasted my money by ordering their books from Amazon. Not to my expectations, at all. I taught English before, but ,definitely, can't use their books for teaching. I will try other publishers. Thank you for understanding. Best wishes to them.

How can this company have 3 stars on Trustpilot? They consistently sell products and don't deliver them. I paid over €40 for access to a test bank and no email (that was promised) ever arrived to allow access. Then they have ignored all contact via their hard to find customer support email address. Unbelievable. I'm so angry, I've contacted the IEDR (Ireland) to get them taken off DNS as fraudsters.

Took double payment on a book, asked for refund, thrown around departments and in the end had to send an email with transaction screen shots. Doubtful I'll use a company like this again, mistake or not taking double payments then beating around the bush to refund me is unacceptable. Phone lines are also terrible.

Worst customer service I've experienced with any website / online service. Their ebooks are not delivered as pdf, but rather as a format that requires you to install a 3rd party software that has really bad reviews. To get a refund of a $12 ebook they have me back-and-forth between the "Customer Service" and the "Credit & Collections" department (i.e.: they don't talk between departments; instead, they expect their customers to do it on their behalf). Customer Service is so bad that it looks like it's done on purpose to have customers desist from trying to get a refund (I won't fall for that). I'm trying one email more and if that doesn't work I'll do a dispute/chargeback through my credit card company.