Caroline K.
HORRIBLE park- visit other water attractions
Do yourself a favor and filter the reviews to the lowest ratings and you’ll see those experiences are all more recent visits. We reserved a cabana here for my daughter’s birthday. It ended in my 7 year old daughter FULL OF TEARS and hyperventilating because management here is AWFUL. We started packing up around 440pm as the waitress brought us our tab to close out. We aren’t slobs, so we made sure to clean up after ourselves and pack. At this moment, they posted a SECURITY guard to stand guard at our cabana as if we were convicts. As we were packing to leave, an older white woman walked over and rudely clapped her hands in our face saying we had to ‘hurry up and leave because they have a private event.’ To come at people sideways like this AS THEY ARE ALLLLREADY DOING THE VERY THING YOURE ASKING is rude, IGNORANT, and condescending. I’ve included her photo. My husband told her that she could clearly see us packing the last of our things so there was no need to approach us like that. Of course she giggled, left, and came back with police officers because how dare we tell her she was being rude. See from the photos, as all the adults are talking with concern, she’s there smirking. Says a lot about a person. The gentleman in blue standing next to the cabana said he was the GM and apologized. Yet, apparently is doubling down on their rude and unnecessary behavior in their response to our review. As we walked out, I filmed how other cabanas were still there lounging (with children) and yet weren’t forced out like us. If after this review, you still have an interest in going here know that it’s mostly worked by kids as stated in previous reviews and management by older adults seems to be even more childish. To the management team, no need to respond to this with your corporate response deflecting and defending your ignorant, discriminatory behavior. How any of you got jobs in customer service, much less management, is beyond me. No need to feel like a keyboard warrior by responding knowing a response can’t be made back. Unprofessional, dysfunctional, discriminate, rude, and ignorant.