WigsisReviews of wigsis.com

Not recommended especially if you aren't experienced picking a wig that will work for you because I was never successful in returning a wig. Wig I received was not like the picture. Real issue is that despite a return policy on website, they are impossible to get info to make a return. Kept making offers like 'keep wig and we'll refund $20' and more and more which seemed like they were trying to run out the 14 day return policy. No address to return wig. Sent to address from which it was shipped and package was returned as refused.

I had to wait a long time and when I received my wig I was extremely disappointed because it didn't match the picture and it looks very cheap. I emailed asking for instructions on returning the wig for a refund. They requested a photo of the wig. I sent a photo and they said the return address on the package was not the return address. They made several suggestions want ing me to keep the wig. I declined and asked again for the correct return address.... they ignored all of my request. They are absolute crooks. Please do not do business with this company. They need to be shut down for false advertising.

I placed an order on the Wigsis website for a short pixie cut human hair lace front wig. After a month, I received the wig and it was definitely NOT the wig that was pictured on the site. The wig I received was NOT human hair and secondly the cap construction was NOT the one pictured for the wig. The cap on the wig I received was monofilament while the cap shown for the wig was a lace front cap. I immediately contacted the seller, explained the discrepancy, (with photos) and requested their return address to return the wig for a full refund. After a week of back and forth emails with the seller I was offered everything from styling advice to an exchange with a discount, to a partial refund. NEVER did they offer the full refund upon me returning the wig. I was even offered $15 compensation on a wig I paid $135 for! Finally, I was forced to contact PayPal (my method of payment) to open a dispute case. Immediately after Wigsis was contacted by PayPal regarding the case, the seller relented and issued me the full refund upon return of the wig. Wig buyers if you are looking for a quality wig from an honest overseas seller I would STAY AWAY FROM WIGSIS. Also, if you are looking for a specific type of wig, e.g., human hair, full lace or a lace frontal cap I would contact the seller FIRST to confirm the exact specs on the wig and if possible, use PayPal as your payment method for your own protection in case you find yourself in a "bait and switch" situation.

DO NOT BUY FROM THIS COMPANY! Save yourself your time & money & buy from a reputable American company. I ordered this wig & it took 3 weeks to get, it wasn't what I ordered & the return process was a complete & total nightmare! They do not honor any return/refund policy, after I requested a return & refund, I was begged to "keep the wig, wash it & make it my own" but I knew if I did that I wouldn't be able to return it. I was told that the people that made it put a "lot of effort into the wig" but that didn't change the fact that it wasn't what I ordered. I agreed to exchange it for another wig after I was getting no where with a refund. After two weeks of emailing back & forth I was finally given the return address & not only realized there was no free return policy & that I would have to return it to CHINA on my own dime! After that I realized that there was never any intention on refunding the wig from this company. I ended up settling for a $35 refund & keeping this wig I knew I'd never wear. What a huge mistake I made by not looking at any reviews & realizing that this company was in CHINA without free returns. These wigs are very expensive & you should at least get what you pay for. These photos are just random photos & they try to match the photo but do a terrible job & expect you to keep it regardless of their failed attempt. If I could save anyone from going thru the stress, arguing with customer service thru email (there's no phone # to contact them), the financial loss, the disappointment, & overall trouble then please take this review to heart & shop elsewhere. If I could give negative stars I would.

They make it impossible to return a purchase. So buyers are just stuck with what they bought. Negative star for them.

Wrong color and style - did not match photo. After several back and forth exchanges with them offering: To make up, could you please consider the following suggestions? 1) Enjoy 25% discount for next purchase 2) Return for exchange 3) Make a new one only charge you half price 4) Get a partial refund 10% I finally went to PayPal for help. Then I got an offer to refund $30.00 and keep the wig or return it for full refund. (Cost to ship at least $32.00) The kicker - the return address is horrendous and does not fit anything I could find for shipping a package to China. Gave up and took the $30.00 and kept the wig. Will likely donate it.

I gave it a 1 ONLY because there is no ZERO. This wig looks like something for Halloween or a costume party. The quality is very poor and is NOT worth $117.00 It took them two months to process the order. They must've had to kill a cow to get this hair. It's horrible. China. I will NEVER order from them again. PLEASE DON'T BUY FROM THIS COMPANY!

Horrible customer service! It states in their policy that if you are NOT satisfied with the product they will offer you a refund! 1)the wig we chose was NOTHING like the picture..it really bad in person 2)my mom cannot use it it caused her to have some type of reaction 3)my mom is battling cancer and lost her hair and wanted a wig that would make her feel comfortable and confident so we chose this specific one and in person it’s yellow no contrast the colour is different the style is different and caused her a reaction 4) I’m have a hard time trying to speak to someone who will help me their rude and won’t offer me a full refund I paid $266 for a wig that is not ok if I’m not happy with your product you need to offer me a refund 5) they keep pushing off telling me they will offer me 10% wow such great service they should be ashamed of themselves taking advantage of people 6)now they won’t respond and I will be contacting my lawyer 7) it’s rude and disrespectful that people work in this industry and don’t offer full return and refund to the unsatisfactory of the product it’s also disgusting when I’m telling the other people of the struggle my mom is facing and no remorse no respect -this is not okay horrible horrible