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Wig.com (wig.com) has 5 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Mable
If I could give less than one star I would. All this junk comes with a return address as Kelly Chen, 1480 Howard St, Elk Grove Village Il 60007. I've emailed them to tell me where to return the "wigs" with no answer. Had to stop payment through my credit card. Do not fall for the cheap prices, what they send isn't even worth what they charge. It's low grade plastic and unwearable!
Jill G.
They answered me on not giving me my full refund, they are sticking to their reason that they charged me over $77 in shipping because it’s “international”. Canadians…. Beware, they didn’t mention that on their website regarding refund policy.
Christine
After spending about 1.5 hours on Sunday with customer service trying to get them to honor their posted 200% price difference guarantee, I had to call again Monday because although they confirmed what I was saying they could not do the discount. On Monday, the final person walked me through the steps needed to get to the REAL guarantee, which is on a completely different page and not seen nor linked from the checkout page where the "guarantee" I relied on was stated. Outcome? THEIR REP said if you can get a better promo price at Paula Young you are better off purchasing from them. No mention of restocking fees at Paula Young for example, or any attempt to keep my business, So much for Wig.com And to think I ALWAYS bought from them and posted stellar reviews. No more.
Jill C.
This company has fairly poor customer service (in my opinion) but the wigs are fine, basic caps, budget wigs. Paula Young brand is a good starter wig, it’s well made, plenty of hair and very realistic. WigShop wigs are cheaper again but most are good value for money. Very light blondes are too shiny, the rest are fine. They all fit well, and are about 95% comparable to the high end basic cap wigs. Don’t be put off by other reviews, I was surprised at how nice they are. Def not cosplay or dress up wigs.
Kathleen B.
Do Not Buy. This is the worst wig company I have ever worked with. The quality of their hair is poor. Matter of fact it is more like plastic glossy rope and totally unacceptable. The items can't even be donated in good faith. I spoke to five customer service women yesterday, each had a different process, story, penalty for return, etc. Lesson learned. Try other companies. This company is associated with two others: Especially Yours, Beyond and Paula Young. You do not want to waste your money here.