WibuprintReviews of wibuprint.com

Response from WibuprintDec 13, 2024

We’re very sorry to hear that you’re dissatisfied with your order. However, when we received your email about the product, we promptly reached out via email, explained the situation, and requested photos of the item. Unfortunately, we didn’t receive a response from you. Your statement that we didn’t reply isn’t accurate, and we’re saddened to see a 1-star review from you despite our efforts to assist.

Response from WibuprintNov 2, 2024

We regret that you’re not fully satisfied with your recent order. Our policy, stated clearly from the outset, specifies that refunds or exchanges are only available if the incorrect size, color, or a defective item is sent. Please refer to our policy for more details https://wibuprint.com/returns-refund/ In addition to our support, we’ve extended a discount code of up to 20% off for your future orders. We apologize if you remain unsatisfied with your recent order

Response from WibuprintOct 7, 2024

Dear my customer, We are sorry to hear that you are not fully satisfied with your order. Please note that due to the nature of DTG printing, the print may not be 100% identical to the mockup. Printing on cotton fabric can sometimes result in prints that are not as sharp as they might be on other materials. If you're looking for a sharper, more detailed print, we recommend checking out our 3D full-over printed shirts. These designs are printed on polyester fabric, offering higher clarity and precision. Thank you for your understanding, and we appreciate your feedback.

Response from WibuprintOct 7, 2024

We’re sorry to hear the shirt didn’t meet your expectations, especially regarding the material and sleeve length. We use high-quality premium cotton for our shirts, as noted on our website. The size chart provided is meant to ensure transparency regarding the fit. We appreciate your feedback, as it helps us improve, and thank you for sharing your thoughts with us.

Response from WibuprintSep 30, 2024

We are sorry to hear that you were not satisfied with your order. However, we would like to kindly remind you that the printed fabric is polyester, as noted in the product description. When you reached out, we were more than willing to offer special assistance, even though it was not covered under our support policy. We have never ignored or neglected our customers. While we do not wish to make excuses, we still genuinely appreciate your feedback and contributions. Thank you!

Response from WibuprintSep 2, 2024

We sincerely apologize if your recent experience was less than satisfactory. We are constantly striving to improve our product quality every day to ensure our customers are happy and satisfied. Your feedback is always valuable to us.