Whitestone DomeReviews of whitestonedome.com

What is going on with this company? Just the worst customer service and after reading most of the reviews on this site, it's safe to say what they're doing has/is happening far too often, and I wish a commission were to look into the Whitestone Dome company to provide some answers. I've an all too similar story with some warranty claim users: I placed a warranty replacement order on July 22, a month and a half later, it STILL HASN'T BEEN SHIPPED YET. Absolutely frustrating! On August 30th, after weeks of emails and 'Contact Us' requests submitted pleading for an update, I finally got a reply saying "Sorry for the delay. It will be shipped out this week". Lo and behold, 7 days later, now September 6th, no confirmations of shipment whatsoever. Waste of money on "shipping and handling fee" what a joke. I am disappointed that this expensive piece of glass cracked after the edge hit my plastic charging adapter next to my bed (40cm drop), even with a protective case on. Let alone this nightmare of having to order a warranty replacement with useless customer service. Also is it just me or has anyone else noticed their [Whitestone Dome Glass] Note 20 ultra doesn't show up on Amazon anymore? I might be wrong but hope I'm not the only one. As I've bought from this company once before, for my GNote 8 back in 2017, one of the reviewers is absolutely right; this company has gone downhill since 2020.

Have been trying for weeks to get through to them. There is no phone number and they do not respond to emails.

Please please please don't. Waste of time,money and effort! In short, It's a complete waste of money and their customer service sucks! Having had a domeglass installed on my Galaxy Note 9, I couldn't flaw it and so, when I upgraded to a Galaxy Note 20 Ultra I decided to get a domeglass for it. MASSIVE MISTAKE. Paid £50 for the domeglass and the quality (or lack thereof) certainly does not reflect the price paid for it, I'd probably get better quality out of something cheap and Chinese on ebay. Admittedly I am perhaps not too careful with my device, it has had a few falls and knocks but nothing major. Over the past few months my screen protector has gradually worsened, parts peeling, spidering cracks along the edges and even chunks of glass randomly falling off. Having decided enough is enough, I decided to fill in details of my order enabling me to pay a relatively small amount of money to get a warranty replacement. Having paid for a replacement 3 weeks ago (13th August 2021) I've waited and waited and waited for nothing. Every time I checked the warranty page on the website, it will always say 'processing'. On several occasions, I have sent messages asking what's happening etc. Not heard a thing back. Who knows when I will hear anything. Moral of the story, I wouldn't even waste your time looking into any of their products!

One of the screens was broken...the other one had half the adhesive side peeled off and debris stuck to it...I still attempted to make it work but the adhesive just poured out the sides and made a huge mess...the screen has multiple empty spots where the adhesive dried before it filled in....the FINGERPRINT READER DOES NOT WORK WITH THIS SCREEN PROTECTOR....now I have to spend a long time getting this crap off my phone without damaging my very expensive s21 Ultra...Jesus save yourself the trouble and don't buy this!!!!

This company went drastically down hill since 2020. Before the replacement warranty were super fast and I was able to get replacement within 2-3 weeks top. Now it has been almost 1 month and my replacement isnt even process. Multiple emails goes unanswered! STAY AWAY FROM THEM!

Wish I had read the reviews before I purchased. Worst customer service I’ve experienced in years!!! They keep responding to my email, running me in circles. I don’t think they really intend to provide warranty support. They just want to keep giving you things to do and ignoring the issues you point out with their site. Eventually, you’ll get frustrated enough to just go away.

The product is actually quite good. But unfortunately what spoils it is there lack of customer support and how long it takes to get them to process a warranty request and send your replacement. It's as bad as ordering something from China on eBay you don't know when your going to get it and it ends up showing up 2 months later with little to no package tracking and no information. I do like this product alot but after the 1st warranty request I made it has gone steeply and sharply downhill in terms of customer service and shipping

their product is very good but pricy with a promise of a lifetime warranty, but this is far from the truth, they have pulled out of the uk market and its now £40 to have replacement sent from the us under there warranty apparently this covers the cost of shipping, i did a fedx delivery the same as them from there address and it was less than £6, you can buy the product brand new on amazon for £40, the response is always an automated one and last time I ordered a replacement it took 2 months to receive it, i will be buying elsewhere form now on