Whitestone DomeReviews of whitestonedome.com

Customer Service is terrible. The product is junk. It is the absolute worst Customer Service I ve ever. It is very much like a scam.

I went online and filed a warranty claim for a broken screen protector. Everything went smoothly and they charged my credit card for the shipping fee but I never got any response by email that my warranty replacement was on the way. That was February 1st. Try it again about 10 days later, again everything looked like it went smooth and they charged my card again. Again no email response or any way of knowing if the protector was coming. I finally emailed them and it was a frustrating experience going back and forth looking for order numbers to prove that I really purchased the item, particularly since I ordered directly from them on their site and my order shows up on the site when I log in. We finally got everything straightened out when I forwarded them an email that they sent after my initial purchade and they said a new protector would be on its way, however I still needed to get the two erroneous charges of $9.99 return to me since they charged me that amount twice for shipping on my previous two warranty claim attempts. I sent them the proof of payment from American Express, they said they would look into it. I've heard nothing since. I've been charged twice for it and I can't fathom how you can be in business and have such terrible customer service particularly since the product is such an outstanding one. My suggestion is buy this product and understand that you probably are not going to be able to fill a warranty request in a timely or professional manner without being aggravated. If it breaks just buy a new one. I'm so disappointed, I've used this company for years. But just horrible customer service.

Dishonest company, terrible customer service. Be careful when purchasing from their website, they falsely advertise and when you try reach out, per the other comments, they are difficult and unresponsive. If you do get a response, it's usually just a generic reply claiming no responsibility. Basically a shady company.

Upon ordering I changed my mind after reading how easily I can be to mess this process up and get it in the speaker crack so forth…I emailed their customer service within 1/2 hour to cancel the order. Not only did I receive the order but received a response to my request to cancel three days after receiving the order. There truly must be no staff or if so then asleep at the wheel. Do not order from this place.

Ignored by customer service when attempting a valid warranty claim. The product is OK but for the price I expected premium long lasting protector. Reaching out to customer service has been useless, hence this review, so steer clear with your hard earned cash.

This company has horrible communication. I reached out to them about the shipping of my product. They eventually sent a tracking number. The tracking numbers mber stayed showed movement until maybe a day before its arrival. Each time I reached out, they would tell me that it has left their warehouse, reach out to USPS. ALL USPS has was "waiting for package." I do place blame on the horrible system of USPS as well. But what really bothers me is that Whitestone was NOT at all sincere, apologetic or seemingly concerned in anyway. There was nothing about them that seemed like they cared that there was a snag in shipment. If the product were being sent back to them, there's no way I would have gotten away with telling them that's it's out of my hands, call USPS. Id it got lost, it would have been my responsibility. I eventually receive the product and like most customers feel, the product has issues. Both protectors failed during installation. I watched the installation video before and during installation. It was NOT me that caused the issue. It was the quality of the product. Then, when I proceeded to do a warranty claim, I realized that they charge $9.99 to ship a replacement IF it's approved. I definitely missed the small print on that. I WILL NOT take another chance with them. I encourage anyone, take a chance with other screen protectors. Apparwntly, Whitestone Dome needs enough people avoiding them to realize they have a major problem. I should have read reviews here first.

Bought one from amazon, first one came scratched and broken, I didn't complain as it comes with 2 pack. I installed the 2nd without issues. March 1st, may 1st the side had a chip, then where the chop is it started lifting up. I never taken this phone out of my house, it sits on my desk. Can't request a refund from amazon as its been more than 30 days. Scam, avoid.

Had the screen protector around 4 weeks, started cracking around the camera cutout, the same happened with the second, after paying £48 for the pair of protectors. Whitestone will allow me to claim through the warranty but want £17 postage, that's an absolute disgrace. Whitestone done should be ashamed. DONT BUY!