whitecloths.comReviews of whitecloths.com

Purchased 3 Sweatshirts. Received 3 light-weight, silky long-sleeved blouses - no care tag as to what type of material. I filed a dispute with PP and the seller offered a $3.00 discount on the $85.00 bill. I said no and was told I had to ship the items back for a full refund (cost of shipping $44.75 to CHINA). I called PP... now, I have my full refund and, if they want their weird so-call sweatshirts back, they have to send me a prepaid return mailing label.

Buyer Beware! Shipping tracking does not work. Discovered they overcharged me. Paypal is a joke when opening a dispute. Only after three order inquiries and 3 additional weeks did I receive shipment. Upon opening, found extremely low quality products. The shirt material was polyester and so uncomfortable I cannot wear them. I asked about returning and constantly given the run-around in broken English. They insist I keep the products and accept $5.00 for a $70 order. Don't waste your money or time.

DO NOT ORDER FROM THIS COMPANY! First of all, they are NOT based in the USA. I ordered 7 shirts but only 2 shirts arrived (crappy quality and not until a month later!). I have been trying to find out what happened to the other 5 for several weeks since then. Unfortunately, their online CS directs to email, email response directs back to CHAT which directs back to email and the only information they provide is the delivery confirmation for the first package and a promise that the other package (without a tracking number) IS coming. Fast forward 3 months before I demand a refund at which point they send me a snip of a clearly bogus delivery confirmation with a link that goes to 404 ERROR - site does not exist.

I originally made this order several months ago. When it came in, it was the wrong item. I understood mistakes happened and reached out to let them know. After some back and forth with a bit confusing conversations, they sent me the right sweatshirt and said I’d received new shipping info. I never received the correct shipping info but the item eventually arrive. Sadly, the print was off center and looked ridiculous to wear. I reached out to them again and let them know if the issue. They first thought I was saying the wrong thing was sent again and I explained that it was a misprint. Then they said it was an unavoidable mistake and just apologized. When I mentioned that I paid over $40 for the sweater they offered $3 for return. I said that wasn’t acceptable and I needed to return and full refund. They ignored my request and just said shipping for return may cost too much for me (but never say how much) and offered $3 again. I was getting pretty upset at this point and often was only receiving responses after I would have to reach out multiple times in a row. It’s been a couple months of this now and I’ve been passed around to “new” people about 3 times. The latest response was there was nothing they could do but offer $4 in return. I let them know that was unacceptable and have yet to receive a response. The sweater itself wasn’t really soft or as nice as it should have been for the price. I’ve been fairly lucky with online shopping but this has been the most frustrating and rude service I’ve had. It’s sad because I think many of the items on this site are cute. I just won’t be shopping here or suggest it to friends because I cannot trust the quality or the service. Then I tried leaving a review on the site and it would never stay.

I ordered a t-shirt that stated that it was 100% cotton and that the sizes were true to size. When I received the shirt on October 26th, it was #1- way too small and #2 it was NOT COTTON. It was some kind of polyester material that I cannot stand. Since that day, I have been trying to find out how to send it back and get a refund. They just keep either ignoring me, or sending messages that make absolutely no sense!

What I received is different from what is on the website.

Worst customer service on earth, even more worst is their product. The picture does not match the product, they use cheap material. They don’t answer their emails. I sent several pictures of the product received, nothing at all what I ordered! Cheap and flimsy material with drooping sleeves that wasn’t mentioned in the description of the sweatshirt.

I ordered a sweatshirt and received an item that isn't close to a sweatshirt fabric. I have been trying to return the item since the day I received it and so far, their suggestions have been that maybe I could give it as a gifts to someone (I would be embarrassed to give this to anyone); then they offered my $4 for a $26 item; now, they have offered me $5. Based on my recent dealings with what they call customer service, I feel they make and distribute poor quality items and hope you will not try to return them. Stay away from this company. Update—as of Dec. 27, 2023, I have still not received a refund. Recent message I was told to “wait patiently”. Update—as of Jan. 24, 2024, it has now been 70 days since I was told they would send me a refund. This company is a scam.