Rob W.
WARNING FRIENDS!!!
Update (12/12/23): So… my account was just reactivated. I’ve bumped my review to 2 stars as the issue was ultimately resolved but the whole experience did leave a bad taste in my mouth. I received an email saying “after further review, your account has been reactivated”. I won’t take this post down but I will edit it to be truthful about the situation as it occurred. It literally took a barrage of negative reviews and complaints to receive any response from WGT. No explanation was given to me as to what occurred, but my account does finally work again. I’m excited to play the game again as I do enjoy it. However, the bs situation and the lack of communication on the part of WGT will make me extremely skeptical about putting any money in going forward. WARNING FRIENDS!!! DO NOT PUT MONEY INTO THIS APP!!! I downloaded this app in November of 2023 and man, was I enjoying it. I worked my way up to “pro” level and I was really enjoying my time playing. I invited friends and had them play too. Since it was so fun for me, I began to buy clubs and other items sold in the pro shop so I could advance further. I spent $194.80 USD upgrading my equipment. I had no regrets spending that amount since I was playing so much and it helped pass the time at work. Less than a week after spending that wild amount of money, my account was shut down. I was told that my account was deactivated bc I had “created multiple accounts or shared my account with another person”. This did not happen. I’ve exclusively played the game on my iPhone (which I am the sole user of) and I never created another account. Since this happened, I’ve reached out to customer service 4 times and have not gotten a single response. I’ve been very polite each time in my inquiries as to why this happened, but have yet to receive any explanation as to how to rectify the situation. I’m honestly unsure what to do now. I intend to dispute the charges on my credit card, but I’m unsure how that will play out. Save yourself the aggravation and play a different game. I thought, given the amount of money that I spent, that the situation would be taken care of to ensure I keep spending money in the app. I’m honestly shocked that I haven’t received ANY response whatsoever to help make things right or, at the very least, explain their side. I will dedicate every spare moment of my time online to protect others from being ripped off like I was. I will be posting this review in every forum I can find. This story is not exaggerated in any way. I have been scammed. Please don’t play this game! Also, please “like” or mark this review as helpful so that this won’t fade into the sea of comments and this doesn’t happen to anyone else. WARNING FRIENDS!!! DO NOT PUT MONEY INTO THIS APP!!!

