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WestStar Reviews | Read Customer Reviews of weststarbank.com

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Money & Insurance
Banking & Money
WestStar

WestStarReviews of weststarbank.com

2.02 reviews
Banking & Money
500 N. Mesa, El Paso, Texas

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WestStar2.0

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Overall score

2.0 out of 5

New

Average of 2 reviews

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Contact & location

(915) 532-1000
weststarbank.com
500 N. MesaEl Paso, TX 79901

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About WestStar

WestStar is a locally owned community bank with assets of more than $2 billion. Servicing the El Paso, Las Cruces, and northern Mexico area (collectively known as the Borderplex region), it provides businesses and retail consumers local access to a broad array of banking, wealth management, insurance, and title services. Additionally, WestStar team members serve on over 75 boards and committees of nonprofit and civic organizations and participate in a wide range of community betterment efforts and philanthropic causes.

WestStar (weststarbank.com) has 2 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.

Also known as: weststarbank.com
Website: weststarbank.com
Category: Banking & Money
Location: El Paso, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company has not replied to any reviews yet.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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WestStar reviews

2 approved reviews, newest moderated first

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Joey H.
Aug 22, 2026
Manager lies to 911 and hates freedom.
Manager lies to 911 and hates freedom.
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Brian Schaefer J.
Oct 21, 2022
When it boils down to customer service
When it boils down to customer service, I have to say in person is fine with this bank, but over the phone it is a hit and miss. You ask for a call back they don't return phone calls. I called the bank on Wednesday, October, 19th, at 9:20am and requested information regarding a loan for possibly 10k for my kids Orthodontist / bills. I asked the rep who would call me back in regards to how much monthly payments would be overall, so that way if I like the monthly amount I will swing by. The rep stated Cassandra will call you back. During the day no return call, so I called back same day and the same rep stated oh she didn't forget about you, just alittle busy, so I of course said no problem. Now 3 days later still no call back. The reason I gave 3 stars is due to someone the rates they have there are fair and decent. The overall loans for vehicles, credit cards, and signature loans are fair, but mortgages right now are iffy and they will match the interest rates, same for vehicles just need to show proof.
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