Anne
DO NOT TAKE YOUR CAR HERE
These people put me in a terrible position and they didn't even care about making it right. On Aug 21, 2024 I took my Yukon to West Omaha Auto Service to get my oil changed early because I was planning to leave that Friday morning on a week-long trip, driving 1314 miles each way pulling my travel trailer. I had taken that same trip using the same exact route just 3 months earlier with the same truck and same trailer. Since it was such a long trip I took their advice to go ahead and do all the vehicle flushes, a tune up and they said I needed a new radiator because the existing one had a leaking oil cooler. The price tag when they were done was near $3400. When I picked it up I noticed within 2 blocks that the normal operating temp was a little higher than it ran before the repair which concerned me a little so I immediately turned around and went back to the shop to ask why this was different. When I got back to the shop I told Nick that I was concerned because the temp needle had risen a bit over 210 degrees and I don't even have my trailer attached to the truck yet. I asked Nick if I was going to have issues driving so many miles? Nick assured me that this was below normal operating temp and I should be fine. I left early the next morning and multiple times during my trip there, I had to pull over and wait while the engine cooled down because my temperature gauges for the engine and the transmission were creeping up to 240 degrees. Basically trip was a disaster and I had to cut it short to get back to work in time. When I returned to Omaha they said they would have someone test drive it to see what it was doing. After he came back I was told it was operating as it should. I told Nick that means he didn't get the rpm's up enough then. Nick said ok let's go then, I'll go and you show me. Once he got in the passenger seat of my truck and shut the door he raised his voice, used profanity and called me a liar over and over, multiple times. I was shocked and could not believe the way he was talking to me. I hit record on my phone because I knew no one would believe me. Once we got on the road he insulted my driving and multiple times said that this truck is not capable of pulling this trailer. I did a lot of research before I bought the travel trailer new to verify that my GMC Yukon could safely pull that size trailer. The trailer dealership and everything I read about towing capacity of my truck, told me that my truck was capable. Why would I buy a travel trailer when I knew my truck engine could be damaged? Mind you, during all this time, my temp gauge is reading higher than I am used to seeing it read with or without my trailer attached. I kept telling him that 3 months ago I pulled the same trailer the same route the same distance and my temp gauge did not reach this level. I did not understand why this radiator was behaving in my truck differently than the one they took out but I knew it was not the same. This radiator was not cooling my engine and transmission the way the other one did. That was a fact. When I said that to Nick he told me that he never witnessed how my old radiator performed, he had only just met me, how does he know that what I am telling him is correct? I don't know why he would think I had anything to gain by lying about that but he continually called me a liar. He did have something hooked up to my truck while we were driving probably to monitor the temperature. By the end of the test drive his tune changed and was telling me that he was getting me a loaner car and that they were going to put a factory radiator in to see if that fixes the problem. We did that and my truck runs fine now, just as it did with my old radiator they took out before my trip. I don't know if I can take any more time off of work to go back this year to try to finish up the things I did not get done while there. I spent money on hotel room, a diagnostic check while in sc. They talk like those things don't matter to them. I told them how Nick talked to me and I was told they are reviewing it. Please read reviews beforehand. BEWARE