Jay R.
Omniore at Westfield Stratford – Terrible and Unacceptable Service
My experience with one of the Kiosks/stalls in Stratford Westfield, 'Omniore', has been extremely concerning and has affected my confidence in the centre as a whole. Due to the seriousness of this experience, I escalated the matter to Trading Standards! I purchased a custom dental item from Omniore in November after being told by staff that it would be ready within 10–14 days. As of January, I still did not receive the item or any refund, despite multiple follow-ups, emails, and visits to the store, so I escalated it to a charge back from my bank. Communication from Omniore has been consistently poor and dismissive. My emails were either ignored or met with vague responses, and only after escalating the matter did I begin receiving more detailed replies. Even then, their responses attempted to shift the narrative rather than resolve the issue. Their public replies on Trustpilot have been equally dismissive, including claims that they are unable to locate my order, despite prior direct communication and evidence already provided. This raises serious concerns about how customer complaints are being handled. What is particularly worrying is that Omniore continues to give short delivery timeframes to customers, while failing to deliver within a reasonable period and refusing refunds. As a customer, I expect businesses operating within Westfield to meet basic standards of honesty, communication, and accountability. Based on my experience, Omniore’s conduct falls well below that standard. Westfield Stratford City should seriously review Omniore's business practices if it wishes to maintain its reputation as a trusted place to shop. I would strongly advise other shoppers to avoid Omniore!