Wedgewood PharmacyReviews of wedgewoodpetrx.com

It's difficult to put into words that can be printed in a public forum on just how disappointed I am with Wedgewood Pharmacy. I would award them zero stars if possible. Thus far, we are still awaiting the medications for two cats - the medication is Metronidazole and we placed the first order, via our VCA veterinary clinic, Jan 18, 2024. At the time of that order only one of our cats was infected. It is presently, January 26 and that order has still not been fulfilled. Meanwhile, we discovered that on Jan 22/2024, our other cat was now infected with the same virus and a second order for Metronidazole was created. Still waiting for that order. In the meantime, our cats are suffering from diarrhea and we are suffering from that too. It's a challenge cleaning up after them and I truly feel bad for how they are suffering. Going via mvca.com or vetsource for status is also a complete waste of time as it seems like these sites are never updated correctly - wrong shipping information for example or responses such as "prescription is in fulfillment". Always the same status - "prescription is fulfillment. Forget about phoning Wedgewood - the line is always busy. Finally, out of frustration, I went through Wedgewood's chat assistance (January 24). The person I txt'ed with at Wedgewood was very sympathetic and seemingly helpful - she even got my order upgraded, for free from 2 day expedited shipping to overnight and, in addition, had my order prioritized to "urgent". Despite this encouraging development, here i am, as stated at the outset of this review, January 26 and no sign of medications. My commitment to Wedgewood and anyone reading this review, is that I will NEVER do business with this organization again.

Prices have doubled for Chlorambucil (a cancer drug for my pet) over the past year. Now, for this refill, they claim some of my pills will expire before the Use By date of May 18 2024 because they're working through old stockpiles of this med (1K+ pills left since their last compounding). I tried to get a discount on the pills since some would expire before we got through the bottle. They wouldn't do it. I tried to get freshly compounded pills. They wouldn't do it. Finally they deducted the shipping cost, but this is ridiculous. Why would you require people to pay in full and shipping pills that you KNOW will expire before they're all used?? You created this situation, Wedgewood. Not "new FDA rules" as you claim. They never sent an email about the updated rules either. Checked my spam folder. Sounds like poor business practices at best and illegal at worst.

Why do vets keep choosing this awful company?? They take so long to fill a prescription. so so long. I would not recommend this to anyone!

Who needs a script 2-3 weeks after the vet calls it in? Ridiculous customer service and over the top prices. If you need it sooner, expect to pay $$$. Crazy rip off prices. They take advantage of your love for your pet by sticking it to you, along with almost every vet I have ever seen. Sad, mad world.

I have been trying to get a script filled from Wedgewood Pharmacy for my cat who is in a guarded condition. I have run into a brick wall over and over again. I talked to a rep on the phone and thought I had everything in order and the order would be coming out to me in a week. I had to pay an extra $30 to get it in a week otherwise it would be 2 weeks. Now I find out a week later that they don't have all the info from the Vet. I asked them why they didn't let me know and I would have called my vet. Poor service from this pharmacy. Also the website was misleading it read if I paid the additional $30 I would get it in one day NOT one week. Do not use this company. Now I have a sick and possibly dying cat and no medication.

Terrible customer service. I have placed four orders with this pharmacy and two of them have gotten lost. When I called to speak to a representative about the situation, she told me I would have to contact the carrier as the situation is out of their hands. After she continued to interrupt and speak over me, I eventually gave up and called UPS who informed me that it should, in fact, be the shipper of the product to contact them. An investigation was opened, but I was still without the medication for my dog. I called back to see if they could send out a replacement, which they said they would, but they would charge me. Finally they made a "one time exception" to replace the medication that had been lost for over a week. Absolutely abhorrent customer service with no sense of urgency.

I do not know where this company is but it is obvious to me why they have a competitive price. After not making good in the "overnight" delivery for my sick pet, I now do not have confidence in the quality of their"generic" medication. They suck. My get will get an earful on Monday, ir at least the vet I have been going to for over 10 years

My fragile senior dog is on a powerful and expensive medication that cannot be interrupted or discontinued abruptly. Although I requested a refill on schedule after the first month, we had to wait weeks for the medication to be delivered. My dog became progressively weaker and collapsed on the stairs. Not wanting a repeat performance, I called them 2 weeks before his medication ran out to reorder. However, i still had not received it last week so I called again and seems they had not even started to prepare his prescription. Then they said they would get it to me by Saturday, when i was scheduled to run out. It is Tuesday and still no medication. Personally I would not trust this place with your pet's health. Before moving I used a small compounding pharmacy in TN snd never had these problems.