Angel H.
They did not ship all of my items
I ordered 20 tablecloths from Wedding Linens Direct, spending several hundred dollars for an event I was planning. My order arrived in two shipments, 11 in one and 8 in the other; leaving me with only 19 instead of the 20 I paid for. When I contacted customer service, they said their “investigation” showed the shipment weight matched 20 tablecloths and suggested UPS may have opened and repackaged the box. However, the packaging I received was completely intact, and that explanation doesn’t make sense…there would be no reason for a carrier to remove a single tablecloth and send the rest. Because I had a deadline and needed matching linens, I was forced to purchase another tablecloth and pay for shipping again. After spending hundreds of dollars, it’s disappointing they wouldn’t resolve a $30 issue to keep a customer. Due to this experience, I will never order from them again.