Website ProfsReviews of websiteprofs.com

I own a small contracting business. I hired this company 1 year ago to create my new website and set up SEOs. I paid them over $2,000 and they charged my account again for $700, apparently by mistake. Till today I haven't received refund since last year's June. My website is not even half done, and they do not replay to my calls or e-mails. Please do yourselve a big favor and forget about this company.

If I could leave a lesser star I would. This is a horrible company Edwin Green is the worst business person ever. The took months longer for completion than promised and after they claimed it was completed I had to hire a totally different company to finish my website. They tried to scam me by using a misspelled domain name an tried to charge me $1200 to buy that one an I already purchased my domain previously. These guys are rip.

We went with this company because we were told it would be 484.00 total cost and then it was another charge and another charge and then another of 4800 that was taken without our permission. We have paid a total of over $6000 and are very dissatisfied. We were told back in August 2021 we would be refunded $2500 (thats the best they can do) never received refund as of yet. I would never use or recommend this company to anyone, all they do is bleed you dry. We are a small company and can not afford to lose this type of money.

This company will rip you off ! They will bill your card for unauthorized charges and promise to credit you but never do. Took 7 months to get a site up and working.

Company claims to offer a 100% money back guarantee. At first they said it would take 12 business days to see it in my account. Now they are claiming it will take 30-45 days before I see it in my account. I have contacted my bank and filed a claim against this company. Jay Anderson was the person who made 3 different promises and never followed through with either.

I was looking for some help in connecting a vendor through API. After many weeks, I was told the only way to get the final setup done was to pay them to manage my site on-going. They took my money for the API, which I never got, and then held me hostage to to pay more money for manage the vendor I wanted connected. These guys were the worst!

WARNING THIS IS A SCAM!!!! Please read the BBB complaints before doing business with this company. 1. All complaints are similar in nature with poor quality/incomplete work. 2. There are no responses or documentation that the BBB complaints were resolved (12 closed & unanswered). 3. They do not honor their company policy (per their website and refuse to issue refunds when requested)..they’ll steal your money. 4. Try calling Website Profs business number. It only plays outgoing music, you cannot interact with anyone using this number! The “FAKE”Positive reviews were written by representatives of Website Profs attempting to disqualify the complaints of other businesses. ***I would gladly rate them less than a “1 star” if I could. This company was contacted to build a website. I explained that I wanted to have an online presence so whenever the name was searched on Google, the individual searching would find something to validate the legitimacy of the company. Their rep explained that it would take 5 days for the first draft submission up to 3 wks. to complete the site. I asked if they could do a “Landing page” (until the website was finished, that would display the company name” when searched on Google...and anyone who searched the name would be routed to the landing page on the website that indicated “Site Under Construction” while they were building it. They agreed. I explained that I had recently experienced an incident with a contractor on FB, who indicated that since he couldn’t find anything on the Internet about the company - he felt that he was wasting his time and that it was a scam. I did not want to experience that again & knew that a presence on the web was needed. The representative eagerly assured me that they could definitely do that and suggested the “best website package for small businesses & that would be the best option for what I wanted. He said that they did not normally do “Landing Pages”, but would make an exception to earn my business. After agreeing to use this company, he sent me to their site’s back office where I created a log in, made the payment then he had me to complete a questionnaire about the information that would be on the company website. A few days after our initial contact & I had made the initial payment for the website, I was contacted again by this representative who offered a website hosting option for $299 for the year. He explained that they would manage the site, I would still be able to make any content updates and why that was a good price for hosting a site. After expressing my hesitancy-since no initial work had been done on the website that I had already paid for and yet I was now being contacted for more money (without ever seeing any of their work for the initial payment) for them to create the website. He communicated that they were still building the website, but would email me a link to the “Landing page”. Shortly thereafter he sent the email with the link and when selected it opened to a page that displayed the company name and logo, and indicated the “Site is Under Construction”. A timer counting down the number of remaining days until completion was displayed and he told me that the site is now live. He also told me that since I had previously communicated that I didn’t have a logo yet, they designed one for me (free of charge). So, I paid the $299 for them to host the site. After completing the transaction & the call I did a Google search for the company name, and nothing came up. I tried calling him back on the number listed on their site, but it only led to music that’s constantly being played. After waiting and listening to music for 30 minutes, I hung up. It’s a joke! The short end of my experience is that after making several requests for a refund, because nothing that I requested was even on the Generic landing page, and the company still couldn’t be pulled up on Google (which was the whole purpose of getting a website), and being assured by their representative that was provided in the package he recommended. I was later told that I would have to pay more money because the SEO option that was needed to link the “live landing page” or company website to Google was not a part of the package that I had previously purchased. I have repeatedly requested a refund and they have refused to give my money back. I have been going back and forth with them for weeks (through emails and texting), and I can honestly say that I was scammed by this company! Needless to say the count down timer ran out & I never got a website! I never got a refund. They refused to give me a refund which violated the terms listed on their website. I requested contact information for their attorney (that they tried to threaten & intimidate me with), but they ignored my request! Do not do business with this company! IT’S A SCAM!

I also recommend checking Yelp if you want to see the additional reviews of this company. Initially, I wrote a review on this site explaining how misleading it was to work with this company. My expectation was a 5 page website in 5 days for $699 but had to wait 2 months and spent $2000. Trustpilot does not allow links but my website is agotagency(dot com). By all means visit it and decide for yourself if you think that it is worth the money and the wait. Compared to the sites they display on their home page mine looks nothing close to that quality and many of the Yelp reviewers seem to agree with me. After I wrote my initial review about how misleading it is to work with this company it must have gotten my account manager's attention because I was able to get into contact with him after he did not respond to several emails I sent him a few weeks prior requesting to delete FAKE testimonials he put at the bottom of my website and provide me with more detailed information on extra "necessary" charges that he ignored explaining to me on over 7 occasions throughout our 4 months of communicating. He said that he would refuse to work with me until I took down the initial Trustpilot review. I figured I would give him a second chance so I did. He at least took down the fake testimonials but when I asked him for more information about my invoices he ignored me for an 8th time and has yet to reply to my email. For example he charged $350 for a domain registration when I can buy one for $14 (just google domain names). To Sum Things Up 1. Waited 2 months for a website that was supposed to take 5 business days and then wasn't able to use it due to FAKE testimonials on my page. 2. Was charged $2000 for a website I expected to pay $700 for 3. Poor Website Quality especially compared to the ones displayed on their website. Check out agotagency(dot com) 4. Little explanation/avoidance of any suspicious actions I questioned I want a full refund for this project. The expectations were not even close to met and the website was unusable due to the poor ethics of the team that created my website. Side note: Unfortunately I don't think I will get a refund according to several yelp reviewers that were unable to get a refund on their money back guarantees.