Chris S.
Completely Dissatisfied
I started a website Mar 2023. I provided extensive work product of my own making and by August had what amounts to an introductory template site. We had some issues with a 3rd party plug-in that was coming up short after our initial consultations ;then I got ghosted. I have been generously open to resolving this case the three times they actually responded to me over the last eight months, but have since had to file a claim with Arizona Attorney General Consumer Affairs which they have also failed to respond to. At this point I have had to go another direction and am trying to just get a refund.
Response from Web GravitaMay 2, 2024
We sincerely apologize for any frustration or inconvenience you've experienced throughout this process. We understand the importance of timely and effective communication, and we regret if there have been lapses in our responsiveness. Regarding the issues you encountered with the third-party plug-in, it's important to clarify that while we strive to ensure the smooth integration of all components into our projects, we do not have direct control over the functionality or reliability of third-party tools. Despite our best efforts to address any challenges that arise, we acknowledge that there may be limitations beyond our control. We appreciate your patience and willingness to resolve this matter, and we regret any delays or misunderstandings that may have occurred. Please rest assured that we remain committed to finding a satisfactory resolution for you, including exploring options for a refund where applicable. Your feedback is invaluable to us, and we are dedicated to continuously improving our processes and services. We thank you for bringing this matter to our attention and for your understanding as we work towards a resolution. If you have any further concerns or questions, please don't hesitate to reach out to us directly.