Montana Gems of P.
They'd prefer to keep your money at all costs
I have no idea if their software even works. It was loaded on my old website so when I got some random charge, I started to dispute it but thought they would surely refund since it renewed and I no longer have a site to use it on. Nope, thier policy is to keep your money if it auto renews. Knowing full well people forget after a year (or more). Obviously not good enough to make enough money by making good products and having good customer service.
Response from WebAppickJul 3, 2024
We value our users' feedback on our plugin and policies. To ensure transparency, our policy is clear and accessible, and users are expected to review it before subscribing. It is disheartening when a user leaves a negative review despite being aware of the renewal terms they agreed to. We send at least three reminder emails before renewing any subscription—starting 15 days prior, with the last one sent 2-3 days before renewal. This ensures users are well-informed. Negative reviews after a renewal, especially after receiving the latest plugin, can be misleading and question the reviewer's intent. In response to the review about unexpected charges and refund denial, our policy and notification process aim to provide clarity and ample opportunity for users to manage their subscriptions effectively.