WeatherTechReviews of weathertech.com

Public Service Announcement and SHAME on WeatherTech with my new vehicle I went to WeatherTech for interior car mats. Spent about $700 on various products. While in the store I seen that they also had clear license plate covers. They looked good so I bought a pair. About $ 70 for the 2 covers. I installed them, threw out the packaging and extra parts they provided. They looked good on my new vehicle. I was happy 😊 UNTIL today. I saw something on YouTube that ANY license plate covers are Illegal in some states. So I checked Illinois law. Turns out any license plate cover IS ILLEGAL in Illinois !!!! Up to $ 750 Fine ! WHY the Heck didn’t WeatherTech TELL ME that !!! SHAME on WeatherTech !! DON’T put ANY cover on your license plates !!!! Thank you for your attention to this matter.

The customer service is horrible. I was treated very poorly by an accounting mistake THEY made. I was told I had to fix it on my end. I was treated snotty by Shannon. I did in fact fix their mistake because they could not figure it out. Will never buy from them again. Horrible!

Worst customer service, dave from customer service you can definitely do better. Very disappointed with WeatherTech's customer service and return policy. I returned a set of liners within 10-12 hours of receiving them, after briefly placing them in my vehicle only to check fit. The vehicle was not driven, the liners were not used for work, and they were returned immediately once I learned I couldn't keep them. Despite this, WeatherTech Canada refused the return, claiming the product was "used." This is unreasonable. These are rubber floor liners - not underwear or a hygiene product. Many companies accept returns on clothing and footwear that have been tried on; refusing a return for a rubber mat that was test-fit for a few hours is excessive. What made it worse was the customer service. Instead of working toward a fair resolution, they were dismissive and insisted on keeping the product without a refund, offering only to either ship it back or dispose of it - even though the return was initiated almost immediately and I paid for return shipping myself. For a company that markets itself as a premium brand, this experience was frustrating and disappointing. Buyers should be very cautious: once you open the box, you may be stuck with the product regardless of how quickly you return it.

It cost more to return my order than what I originally paid. Horrible return policy.

Bought the scratch protection kit for my car. Horrible experience! The pieces were not cut on the template all the way and when I was peeling them off to install they ripped. Also the pieces that go behind the door handles do NOT install as described in the installation video. Impossible to get all the bubbles out. DO NOT BUY - save your money and aggravation and just stay away.

Tyler at customer service.This person absolutely hates his job and made me so mad I actually hung up on him.I was trying to order seat covers and a cover for my back seat for a dog.I couldn't take his attitude any more and will find anyone else to help that actually wants my business. It's ashame that he's in customer service!!!!!!

Floor mats did not fit properly. Customer Service agreed to return but never sent return labels as promised. After 3 attempts / and promises I contacted Paypal to dispute the charge, Weather challenged stating they wanted the tracking number. There was no tracking number because they never sent the return information. I bought from Weatertech because they are U.S. made and Lazer fitted well that didn't work. I should have ordered Chinese mats from Amazon. Tried to do the right thing and got screwed

I've been a satisfied customer for years, having previously purchased sunshades for a Mazda CX-50 and Subaru Forester that were excellent quality and fitment. We added a vehicle to our garage, and I again ordered a WeatherTech sunshade. Unlike the first two, this one was horrible. It wasn't wide enough at the top of the windshield, leaving sizeable gaps along the top halves of the A-pillars, and had too much material at the bottom, creating a bunching effect on the lower half of the A-pillars. I took photos and contacted customer service. When ordering my sunshade, there's a few options you have to select to ensure you have the appropriate geometry and cutouts, one of which is whether you have a factory dashcam installed. I don't currently, but plan to have the OEM cam installed at the dealer in the next month, so I selected the option for "yes", I have it installed, to ensure I had the proper cutout. For my vehicle, this dashcam installed next to the rearview mirror, near the top-center of the windshield. Customer service asked the same questions as I answered when I ordered it, and I mentioned "I don't have the OEM dashcam yet, but I'll be getting it next month". Boy was that a mistake. Given my past experience of fantastic WeatherTech products that were so accurately cut and how badly this one was cut, I couldn't help but wonder if I just got a bad one. Maybe it was miscut, or perhaps it was cut for another vehicle and mislabeled. Comparing its outer dimensions vs. my windshield's dimensions, it appeared like it was cut for a completely different vehicle. The two weren't even close. So I dared to ask the customer service rep if there's a chance I just "got a bad one", and should go for a replacement vs. a full refund. I mentioned I took photos that I'd be happy to send in case someone in the company who's concerned with quality might care that their "custom" cut product is wrong, all with the hope and desire to stay a WeatherTech customer. At this point I'm not upset or mad, I just want a quality sunshade and am hopeful there's a path to getting one of the same amazing fitment for the two previous ones I've owned. Wow was that a mistake. I get berated that I "ordered the wrong one" because I didn't have a camera installed. I clarify my issues aren't related with the camera area in the center; the outer dimensions are wrong. No amount of having, or not having, a camera in my vehicle is going to change the overall windshield shape. Service rep didn't care about the photos or details; obviously I messed up and ordered the wrong one. I asked what the right one was and was told to order the "non camera version". I asked what I should do once the camera is installed, then was told the one I had would "fit correctly", completely ignoring what I was saying that it wasn't the camera area that was wrong; the sunshade outline didn't fit the glass outline. Ironically I was accused of "not listening" as the agent continually talked over me, said the product didn't have an issue, and suggested a "resolution" that didn't solve anything. When I'd ask any question even remotely about the cutouts or geometry, I was given the "I don't know, I'm just telling you what my script says", which that's fair; you're not a product expert. However, you don't get to both play the "I don't know anything about the design, cutout, vehicle, etc." then immediately play the "but let me tell you in all certainty why I KNOW you're the issue and not the product." I asked if there was anyone who did know, that might be interested in possibly knowing they have a fitment/quality issue, eventually talked to a manager, and that led nowhere. Sadly I'm reminded that no good deed goes unpunished. If I'd just done the return and said "It's your problem; good luck", I could have avoid all this. But I had the audacity to think the company that's made a name on quality and fitment would actually care about a poor quality product. Even worse, I had the slightest hope that a repeat customer with brand loyalty whom expressed a desire to stay with the brand if at all possible would at least cause someone to feign interest, if for no other reason than taking my money. Lesson learned. WeatherTech likes the idea of a quality product, but don't both them with actual quality issues. I'll be returning it, and hopefully the refund goes through as promised. Maybe there's another company out there who'd actually like my money in exchange for a quality product...