Carol
A Father's Day gift turned into a Nightmare
A Father's Day gift has turned into a nightmare. After reviewing the WeatherTech website and seeing that returns were accepted, I ordered floor mats for my huband's Jeep. I checked and rechecked the model from his sales receipt, yet the floor mats did not fit. When trying to return the floor mats, a return authorization was quickly made but no return shipping label was sent. Most online companies give the courtesy of a return label. Some deduct the shipping costs from the refund. WeatherTech does not do this! I was shocked to find out the cost to return the items via Fedex would be $95 and $97 at UPS on an order that cost $158 from which WeatherTech would deduct their shipping cost of $18. Clearly customer service is not a priority. A return shipping label and cost would be $18, which would be fair to deduct from the refund. Buyers beware not to buy from WeatherTech online.
