Anthony C.
Poor customer service
Ordered a cargo liner from Weathertech and it was never delivered despite UPS tracking indicating it was delivered. UPS either lost or delivered to the wrong address. I purchased optional shipping insurance from Weathertech as well. I contacted Weathertech customer service and was advised I need to wait for an investigation by UPS. They refused to issue credit while that investigation was ongoing, even with the optional insurance which is hindsight was useless. I have no product and they have my money. That is wrong. I understand that shippers can make mistakes, but they chose UPS as the shipper and the customer should get an immediate credit if the product is lost or misdelivered by the shipper. If Weathertech wants to file a claim with UPS, that's on them. The customer should not bear the burden.
