wearnumi.comReviews of wearnumi.com

Fraudulent company. They never shipped my order. Did not respond to any emails requesting an update on shipment. When I emailed advising I wanted a refund and that I thought they were a fraudulent company I still got no response.

Still haven’t received word on where my package is I’ve sent 6 emails now

Numi shows Canadian currency the whole time, and then AFTER you pay, you see they charge you in American dollars, thus bringing the total much much higher. I’ve tried to contact this company for weeks (initially immediately after the order was processed incorrectly!) and they never get back to me. Today they tried to refund me 11$, what a joke. Canadian company ripping off other Canadians, trust me the last thing you want is anything from these scammers. Started the chargeback process today, stay far far away from them!

Worst customer service. My checkout was in CAD, as I was on the Canadian site, however, on my credit card, I was charged in USD. I wrote to them asking to reimburse the difference, as this is literally the definition of fraud and they refused to do anything despite acknowledging the error and writing back “we are aware of this issue and are looking into it”. The Ontario Consumer Protection Act (go to: ontario . ca / page / safe-online-shopping) clearly stipulates that merchants must display the currency, if not in CAD before checkout, which was not the case. Terrible customer service. Never buying from them again and highly recommend others do not either. In fact, I urge everyone to file a complaint to the Ontario consumer portal to flag this deceitful Canadian company. Shame on them. I try to support Canadian companies (esp small ones) as much as possible, but this brand are clearly crooks.

embarassing customer service and return policy. The people who work here don't understand math when deciding which items are eligible for returns (or even exchanges) and which don't. I purchased 4 shirts, 2 of which needed to be exchanged. They indicated that I purchased the shirts at 30% off which is not the case. My cost: $46/shirt with a 20% discount code. Original price is $65 BUT, when you buy 2 the FULL PRICE on the website without any discount code is $115 (so $15 off when you buy 2). Therefore, the $46 was achieved by applying a 20% discount code to the price per shirt of buying 2 of $57.50. I reached out to customer service and they said what I purchased was "final sale" which there was no indication of at checkout. They have no phone number and don't respond to emails or messages. Seriously you should be embarassed about how you treat your customers

Do not waste your money. Bad quality, after first wash tops stopped performing, so back to sweat armpits. Terribly overpriced, you can buy similar staff ( aliexpress) for $5 and it is actually working even after multiple washes. Worst customer service that I ever had experienced. They just want your money, which they put in marketing, their pretty picture and paid good reviews. I spend $172 on super sale for only 4 tops which no longer perform the task. Lesson learned.

Ordered 4 shirts and needed to return 2 that didn’t fit. The online return process resulted in getting only part of what I paid for the shirts refunded. After a week+ of no reply, I finally forced a response after messaging the Facebook page. A month and 10+ emails AND more Facebook messages when customer service was again unresponsive, trying to explain why their math was wrong and I was owed more money, they finally agreed to “ALLOWING” me to return all four shirts for a full refund (as if they were doing me a favour by not openly breaking the law) ONLY after I said I was going to dispute the charge on my credit card and file a consumer complaint. No question they have stolen money from other customers who haven’t caught this “error” and the horrible customer service response left me with the impression it’s intentional. (Also noticed they increased their prices about 50% out of nowhere while I was dealing with the order so the product is worth nowhere near what they’re charging)

Couple things here... 1) Clothes are highly marked up for the quality you get...I can literally buy something cheaper and better quality at J. Crew. 2) Terrible return policy you can't return items discounted at more than 29% off. So if you happened to buy anything on sale and need to even exchange, you're out of luck! Lesson learned...what a waste of money! DO NOT PURCHASE ITEMS FROM HERE, BAD POLICY & POOR QUALITY.