At Water ATL, we believe that your smile is a reflection of your unique style and personality. As the first fully customizable grillz retailer at scale, we are dedicated to helping you express yourself in a way that truly stands out.Our journey began with a passion for craftsmanship and a commitment to quality. Each piece we create is a testament to our dedication to excellence, blending cutting-edge technology with the timeless art of jewelry making. We understand that every customer is unique, and we strive to provide a personalized experience that meets your individual needs and exceeds your expectations.What sets Water ATL apart is our unwavering commitment to our community. We are not just a retailer; we are a family. We celebrate diversity, creativity, and the power of self-expression. Our customers are at the heart of everything we do, and we take pride in building lasting relationships based on trust and mutual respect.Join the Water ATL family and be a part of a movement that values authenticity, craftsmanship, and unity. Whether you're looking to make a bold statement or add a touch of elegance to your smile, we've got you covered. Together, let's create something extraordinary.Water ATL – Your smile, your way.
Water ATL (wateratl.co) has 67 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
wateratl.co
Website
wateratl.co
Category
Jewelry & Watches
Location
ATLANTA, Georgia
Listed on Five Star Index
2026
About these reviews
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The company replied to 72% of reviews.
Latest
Most recent review: August 2026.
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Started off good with communication then i kept getting a promised date an they told me they only have 3 people that work for there company an that my grills were finished an that it would be shipped out I've been trying to contact them for past 2 weeks they have ghosted me will not respond so I'm probably going to put in for a dispute
Response from Water ATLSep 26, 2024
Thank you for your feedback, and I want to sincerely apologize for your experience.
It’s unacceptable that you’ve faced delays and a lack of communication after initially having good interactions with us. We understand how frustrating this must be for you, especially after being promised shipping dates.
While we have been working hard with a limited team, that doesn’t excuse the lack of follow-up on your order. We’re actively addressing these communication issues and the operational challenges we’ve faced.
If you’d like to give us another chance, please reach out directly so we can resolve this situation for you. If you choose to pursue a dispute, we completely understand and respect your decision.
Thank you for your patience, and we hope to improve your experience moving forward.
ER
Ebony R.
I placed an order in April that said…
I placed an order in April that said would take two weeks per advertisement and never received then in July was sent another kit saying an issue and i just want a refund now…i have emailed and messaged several times with no response!!!!
Response from Water ATLJun 19, 2025
Hi,
I want to sincerely apologize for the incredibly frustrating experience you’ve had with your order. You placed it in April with an expectation of just two weeks’ turnaround, and it’s completely unacceptable that you’re still waiting months later without receiving your product.
I also understand that after receiving another kit in July and being told there was an issue, your trust was further damaged. To have emailed and messaged several times with no response only adds to that frustration — and for all of this, I am truly sorry.
The reality is that Water ATL went through a very difficult period of financial and operational challenges that severely affected production and communication. As the founder, I take full responsibility for how poorly we handled this and the impact it had on valued customers like you.
Our goal was never to ignore or mistreat anyone, but the business was stretched beyond its capacity, which led to these unacceptable delays and lapses in customer service.
If you have not already received a response or resolution, please reach out again directly. I personally want to ensure you either get a full refund or receive your order promptly—whichever you prefer. Your satisfaction matters deeply to me, and I am committed to making this right.
Thank you for your patience and honesty during this difficult time. We’re working hard to improve every aspect of our service and rebuild trust with customers like you.
Warmest regards,
Patrice Taffo
Founder, Water AT
ZI
ziggy
in reply to wateratl
in reply to wateratl. if i never did the heavy lifting of investigating where my order was (AFTER TWO MONTHS BTW) yall wouldnt have told me yall lost my order. So, dont try to frame it like i was tryna get free stuff. yall gave me the run around for over a month after promising my order to be ready a week after i placed the order in MAY. and ghosted me when i asked about being ready for my event. only after i lost hope and felt scammed did i place the dispute. Again that happened after being promised a gift card i never received and that my order would be ready in june. i had to hound yall on instagram to find out that ME, the customer, had to do yall job and call to figure out what happened to my order. only then did someone finally tell me the truth. like be so forreal. Also, yall didn’t even tell me that the order was cancelled lmfao. which is fine but if you’re really going to “work” on your communication do it all the way through. yall couldnt deliver on yall end that was proven even til the end of this bs. so once again, try that bs elsewhere. as a business yall failed terribly. promoting something yall cant do.
Response from Water ATLSep 26, 2024
You are absolutely right, and this is completely unacceptable.
We take full responsibility for how poorly your order was handled and understand the frustration this caused. The explanation below is just us being transparent and not trying to make excuses for our failure to deliver.
We should have communicated with you from the start and kept you updated, instead of you having to chase us down. Losing your order and not informing you was an oversight on our part, and for that, we deeply apologize. We recognize that promising the order to be ready and then going silent when it wasn’t prepared for your event was completely unacceptable.
The delays were further compounded by issues with our payment providers, as a result of several chargebacks, which led to our payouts being frozen. This brought our business to a standstill, affecting our ability to fulfill orders. But that doesn’t change the fact that we failed to communicate or provide you with the gift card we promised. We dropped the ball, and you had every right to feel scammed and file a dispute after waiting so long with no clarity.
We understand your disappointment, and we are actively working on improving our communication, transparency, and order fulfillment. However, we know that doesn’t fix what you went through. We’ve given clients the option to get their money back if they no longer wish to wait, and that offer remains open.
Once again, we sincerely apologize for this entire experience, and we appreciate your honesty. We will use this to learn and improve moving forward.
RJ
Rachael J.
Don’t order from this company
Don’t order from this company. They are MONTHS behind on orders. Everytime you email them for an update they PROMISE that it will be shipped out by the end of the week. Yet every single week it’s not ready. I ordered in APRIL and still have not received my order.
I was promised on June 26 that if they did not ship out my item within 10 days they would give me a full refund. Have all of this is writing. It is now day 16 and they are refusing to refund because they are planning to once again “ship out my order next week”. I’ll be submitting pictures on every platform possible to warn people to not do business with this company. Everybody and they momma are complaining about this damn company. Save yourself the headache.
Response from Water ATLAug 1, 2024
Dear Rachael,
We sincerely apologize for the frustration and inconvenience you have experienced. Your concerns are valid, and we acknowledge that there have been significant delays and inconsistencies in our operations.
Our company, which started just six months ago, has faced a steep learning curve. The transition from being two separate entities to one cohesive team has been challenging. We've had to navigate hiring and firing, restructuring our production teams, and managing other internal changes, which unfortunately resulted in the delays you mentioned.
Using the information provided, we can confirm that we agreed to issue you a full refund and have already processed it. We genuinely appreciate your patience and understanding as we work through these growing pains.
Our goal is to improve and provide the best possible service to our customers. We ask for your continued patience as we strive to build a better and more reliable company. Constructive feedback is essential for our growth, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
Best regards,
Water ATL Team
SB
Sam B.
SCAM
They'll take your money, either not get back to you every time you reach out or take 2-3 weeks, making up a new excuse everytime, purposefully extending the length and lessening your chance of disputing the purchase w PayPal/credit card/however you paid. You'll get your molds with no return tracking, they'll makeup some bs reason for that. Or you get it with the return label but you'll never see a finished product after you've sent it back. They overload their gram w reels of IRL people but will never fulfill your online orders, they do this while publicly mocking the hundreds of people they've scammed.
They have someone deleting every single comment posted about this, it's the reason there's almost no comments on their posts. They hired some Publicity guy to be their poster child like a month ago and his face is all you see now they obviously made a lot of money off scamming people online. Fake few comments on their posts are super cringe and obvious.
Response from Water ATLAug 1, 2024
Dear Sam,
We are truly sorry for the negative experience you’ve had with us. Your feedback is very important, and we want to address your concerns.
We understand that there have been delays and communication issues. When shipping thousands of labels, some issues can arise, and we strive to handle them as efficiently as possible. We offer free shipping at all steps of the process to ensure that our customers do not incur extra costs.
As for fulfilling online orders, we can assure you that we fulfill all our orders. We have communicated delays transparently on our page and have always aimed to keep our customers informed.
We appreciate your feedback as it helps us improve. These growing pains have indeed made us stronger, and we are committed to achieving greatness and providing a better experience for all our customers.
Thank you for bringing these issues to our attention.
Best regards,
Water ATL Team
