Water ATLReviews of wateratl.co

Response from Water ATLJun 19, 2025

Hi, I’m truly sorry for how long you’ve been waiting and how frustrating this whole experience has been. I completely understand how hurt and upset you must feel — you trusted us, and we let you down. The reality is, Water ATL went through some really tough times financially and operationally. As the founder, I take full responsibility for the delays and the poor communication. It was never our intention to leave anyone hanging or feeling ignored. Please know I’m here, and if you haven’t already, I really encourage you to reach out directly. We want to do everything we can to fix this — whether that’s getting your order to you or issuing a refund. Thank you for your honesty and for hanging in there. We’re working every day to make things right for everyone who’s been waiting. With sincere apologies, Patrice Taffo Founder, Water ATL

Response from Water ATLNov 11, 2024

Hi R. Smith, Thank you for sharing your feedback, and we’re truly sorry for the frustrating experience you’ve had. Waiting months without updates or clarity is far from the standard we want to uphold, and we completely understand your disappointment. We want to be transparent about some of the challenges we’ve faced. As a small business with a custom production model for grillz, we ran into unexpected manufacturing delays and payout halts that caused backlogs in order fulfillment. Our systems and customer service were also impacted, which is why timely updates weren’t provided consistently. We know this isn’t acceptable, and we’re committed to making it right. The good news is that the “Rocky Mountains” of those initial hurdles are now behind us. We’ve optimized our operations, and most back orders have already been fulfilled. Moving forward, turnaround times have improved significantly to 7-14 days, depending on the design. We apologize for any issues with the mold kits as well—please reach out to us directly at [email protected], so we can review your specific order details and resolve this for you as soon as possible. We’re here to make this right for you and restore your trust in us. Thank you for your patience as we work to grow and get this business on solid ground. We’re excited for the future and hope we can have another opportunity to serve you better. Best regards, Water ATL Support

Response from Water ATLNov 11, 2024

Hi Kristina, Thank you for your feedback, and we’re deeply sorry for the incredibly long wait you’ve experienced. Waiting seven months is unacceptable, and we understand how frustrating it’s been to receive multiple shipping estimates without your order arriving. As a small business working with a unique, custom-made production model, we faced some unexpected challenges, including payout halts and manufacturing delays that led to these delays in order fulfillment. This was never the experience we intended for our customers, and we truly apologize for the lack of consistent updates along the way. The good news is we’ve overcome these initial issues and have optimized our operations, with most back orders already fulfilled. Now, our turnaround times are significantly improved to 7-14 days, depending on the design, so we can serve customers much more reliably going forward. Regarding the $50 gift card you received, it sounds like a technical issue, and we’d be happy to resolve it. Please reach out to us at [email protected], and we’ll make sure the gift card works for your future order. Thank you for your patience and understanding as we continue growing and improving. We’re committed to making things right and ensuring a positive experience with us moving forward. Best regards, Water ATL Support

Response from Water ATLNov 11, 2024

Hi , Thank you for sharing your experience, and we’re truly sorry for the disappointment you’ve felt with this order. We understand how frustrating it is to go from a positive experience to facing delays and a lack of clear updates. This is not the level of service we strive to provide, and we apologize for any frustration this has caused. To be transparent, as a small business working with a custom grillz production model, we encountered unexpected payout halts and backend issues in mid-2024, which severely impacted our ability to complete and ship orders. When your order entered quality assurance, it was unfortunately caught in the midst of these challenges, which we know sounds frustrating and may not feel like a sufficient explanation. Our team was stretched, and consistent communication fell short, which isn’t acceptable. The good news is that we’re now fully operational, and our processes have been optimized, allowing us to reduce our turnaround time significantly to 7-14 days, depending on the design. Most back orders have already been fulfilled, and we are committed to ensuring all remaining orders get to their rightful owners. If you’re open to it, please reach out to us at [email protected]. We’d like to review the status of your order directly and see how we can expedite the resolution or provide another option that works best for you. Thank you for your patience and understanding as we grow and overcome these early challenges. We’re dedicated to restoring your trust in us and ensuring a much better experience in the future. Best regards, Water ATL Support

Response from Water ATLNov 11, 2024

Hi Dominique, Thank you for your feedback. We understand the frustration you’ve been through with the wait and the lack of consistent communication, and we’re truly sorry for how disappointing this experience has been. Seven months is an unacceptable delay, and we take full responsibility for the inconvenience caused. This year has been incredibly challenging for us as a small, custom grillz business. We ran into significant issues, including payout halts, manufacturing delays, and backend setbacks that directly affected our ability to fulfill orders and provide regular updates. While none of this is an excuse, we want to be fully transparent about the hurdles we faced. We’ve worked tirelessly to overcome these issues and get back on track, and we couldn’t have done it without the patience and support of our customers. Thankfully, we’re now fully operational, with most back orders fulfilled and our turnaround times drastically reduced to 7-14 days, depending on the design. We’re here to ensure a smooth experience moving forward and would love the chance to restore your trust. If you’re open to it, please contact us directly at [email protected]. We’d be grateful for the chance to resolve this for you and show our commitment to making things right. Small businesses do take time to find their footing, and we appreciate the understanding you’ve shown us so far. Thank you again for your patience. We’re excited about the future and hope to have another opportunity to serve you better. Best regards, Water ATL Support

Response from Water ATLNov 11, 2024

Hi, Thank you for reaching out, and we’re truly sorry for the frustrating experience you’ve had. We understand how upsetting it is to wait five months with limited updates and to feel unheard. This is not the experience we want for our customers, and we apologize for the disappointment and inconvenience this has caused. As a small, custom grillz business, we’ve faced unexpected challenges this year with shipping, payout halts, and backend delays that impacted our ability to fulfill orders and provide real-time updates. While these hurdles set us back significantly, we’ve worked incredibly hard to get past them. We understand this has been an exhausting process for our customers, and we appreciate the patience many have shown as we strive to overcome these issues and build a reliable operation. The good news is we’re now fully operational, with most back orders already fulfilled. Our turnaround times are now down to 7-14 days depending on the design, and our website’s order tracking tool has been updated to offer clearer information. We’d be happy to review your order details and discuss options for moving forward. Please reach out to us directly at [email protected], so we can assist you personally. We value each of our customers and are committed to making this right. Thank you again for your patience as we grow and work to provide the level of service you deserve. We’re excited about the future and hopeful for the chance to restore your trust. Best regards, Water ATL Support

Response from Water ATLNov 11, 2024

Hi, Thank you for your honest feedback. We deeply regret the experience you’ve had, and we understand how frustrating this has been. Waiting since March and receiving multiple mold kits, only to face delays and feel left without answers, is incredibly disappointing. We take full responsibility and apologize sincerely for any lack of clarity and consistency in communication during this time. We faced some major, unexpected hurdles this year, including payout halts and manufacturing delays that severely disrupted our ability to fulfill orders on schedule. These setbacks also created inconsistencies in our customer service, as we struggled to keep up with inquiries and provide timely responses. We know these explanations can feel like “excuses,” and we completely understand why it has been difficult to remain patient through these ongoing challenges. However, we want to assure you that these issues were not permanent. Over the past few months, we have worked tirelessly to stabilize our operations, with most back orders now fulfilled and turnaround times significantly reduced to 7-14 days for new orders. For those still waiting, we are dedicated to ensuring every outstanding order is completed and shipped as quickly as possible. We would love to resolve this directly with you. Please reach out to us at [email protected] so we can personally assist with your order and any other concerns. We truly appreciate every customer who has supported us during this rocky start, and we’re committed to restoring your trust. Thank you for giving us the opportunity to make this right. Best regards, Water ATL Support

Response from Water ATLNov 11, 2024

Hi, Thank you for reaching out, and we’re truly sorry for the lack of updates you’ve experienced. It’s frustrating and disappointing to be left without clear information, and we apologize for any inconvenience this has caused. We encountered some significant challenges in recent months, which affected our shipping schedules and, regrettably, our ability to communicate as promptly as we wanted. We know that timely responses and reliable communication are essential, and we apologize for falling short in this area. Please know that this isn’t the experience we want for our customers, and we are committed to making things right. Since your order in August, we’ve worked hard to stabilize our processes, with back orders being fulfilled and a reduced turnaround time of 7-14 days for new orders. If you still wish to proceed with a refund or check on the status of your order, please reach out to us directly at [email protected], and our team will personally assist you. Thank you for your patience as we’ve worked to overcome these early hurdles. We hope to restore your confidence in us, and we’re here to help in any way we can. Best regards, Water ATL Support