SN
beware!!! this company will scam you
this company will scam you, do NOT buy. the positive reviews are fake! I almost was BANNED from Affirm and my credit could have tanked had they not done a proper investigation. I was out $500 for no reason, as I bought this as a birthday present for myself. instead i was left stressed and scammed, having to go through my bank and then affirm because I was unaware of what steps I had to make. If you paid in 4, do not!!! dispute with your bank, dispute with affirm or whichever company because the bank is charged by the loan companies, NOT wateratl. because I did not know, I disputed with my bank and that caused me to owe $500 to affirm instead of Wateratl paying them. I then had to explain and wait months for them to clear me, i couldn’t use affirm for anything.
Response from Water ATLJun 19, 2025
Hi, We’re truly sorry for what you went through — no one should ever have to deal with that kind of stress, especially over something meant to be a birthday gift. You’re absolutely right to feel hurt and upset. We want to be clear: Water ATL is not a scam, but we absolutely understand why it felt that way. We went through a major financial crisis last year that caused massive delays, shutdowns in operations, and poor communication across the board. It impacted hundreds of people who trusted us — and that includes you. Your situation with Affirm is exactly the kind of outcome we deeply regret. Customers should never be left figuring things out alone or left in the dark about how the payment process works. That was our failure to educate and support properly, and we take full accountability for it. We're now in the process of rebuilding, and many customers are finally receiving their orders or refunds. If you’ve already gone through the dispute process, we understand — but if there’s still anything we can do to make this right, we’re here. We’re sorry we made what should’ve been a joyful purchase into such a stressful experience. That was never the intention, and we’re working hard to be better from here forward. Warmest regards, Patrice Taffo Founder, Water ATL