Samar S.
Worst company and worst customer care
Worst company and worst customer care, if ur watch is broken under warranty they will take more than 90days to repair without any updates.
Watch Station - Shop designer watches for men and women: Michael Kors watches, Marc by Marc Jacobs watches, Emporio Armani watches & more. Free shipping & returns.
Watch Station (watchstation.com) has 107 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Jewelry & Watches · Austin, Texas
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Jewelry & Watches · houston, Texas
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Jewelry & Watches · Kerrville, Texas
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Showing 65 reviews with 1 star · Clear filters
Samar S.
Worst company and worst customer care, if ur watch is broken under warranty they will take more than 90days to repair without any updates.
John A.
This is the worst website EVER. Was really late on delivery and when it finally came it was the wrong watch. I have to take it to fedex to return it. The people on the phone are so rude and unhelpful. The manager would not come to the phone as he was in a meeting yet the dude kept talking to him well we were talking .. so unprofessional. I will never shop on this website ever again. I own over 500 watches not one more will come from this site..
Geoffrey P.
I purchased a Michelle Kors watch jan 2020 5 stones fallen out it says 2 year garantee but not covered for stones they want estimated 50 pound to repair never order from them please
Trish W.
Brutal. Bought a watch and extra strap on Boxing Day for my daughter. Applied the code for 30% off sale items, which reverted. So I used the live chat and she ARGUED with me for 20 minutes that it didn't apply to sale items (Which it ONLY applied to). Never received a confirmation email, called a couple of times, finally got one. Then the strap shipped, so I called to make sure the watch was coming...yup, don't worry. THEN IT WAS CANCELLED. So there are now NO sales available, they refused to do anything but give me a 30% off code for full price items. TERRIBLE online customer service.
Dev
I bought 2 misfit path watches from them and they both were defective and,i gifted this with box and it was very sad to know they were defective. Be careful before buying from this watchstation.com...When i called back for replacement, they did not even had stock and i also missed the deal from other website due to this seller.Very embarrassment after giving gift and loosing the deal. both
Erin H.
Be careful there is a SCAM at a place called WATCH STATION. I bought a Misfit watch and it died after 2 months and I went to return it and Misfit said they would give me a $60 gift card (the cost of the Misfit watch) to go to WATCH STATION and get a new watch! Well, the cheapest watch was $139! So, more than double my watch price...but I thought I would try it. They said they had a 90 day return policy if I didn't like it. I got the new watch and it was too heavy so I returned it. They refunded me all but my initial $60 and when I called them they said sorry...you spend it or you lose it! I thought that was INCREDIBLY scummy...so beware!!!!
Isha P.
I ordered a Michael Kors watch from WatchStation. I was so excited to get it, cause their shipping sucks as the product takes like 20 days to deliver. And guess what!! the watch was defective and in used condition. Its color was faded there was no covering to the watch the belt was broken cause one of those metal things you need to attach the belt was not there. Like soo poor quality of service, I have received from this site. At least before selling the watch They should have checked the condition of the watch. Like literally they sell second hand and defective watches. I am soo disappointed!!!
JC
Bought a watch Didn’t work.they wouldn’t replace only repair , this I wasn’t happy with but had no option. Came back with new mechanism, still doesn’t work. So they said send for repair again Brand new watch.☹️