Watch StationReviews of watchstation.com

Be careful!!! Watch station store in Gunwarf (morning of 27/03/2022). Fraudulent attempt from an employee. After I selected a watch, she went back to the self with the watch but I didn't realise until later, that she had gone to exchange it with a different watch. After payment was done and the item was bagged, I remembered to adjust size. This is when I realised dhe had swapped the watch. I realised that she had swapped the watch when it was taken out of the box for size adjustment. There were only two designs displyed in the section of the shelf and big difference in size and design. Three of which were exactly the design i chose and one was the only different watch that she had swapped mine with. In addition, she had the watch I chose in her hand already when she went back to the shelve. So, there was no room for exchanging the watches by mistake. Her behaviour was intentional which sets a strongly negative impression about the employee and the store, due to association. When I mentioned the watch was different she tried to dismiss and convince me that I had changed my mind. I had to repeat multiple times for her to listen that the watch was different. If it was a different customer, she could have pressured them to secondguess themselves and take the different watch home. She also tried to send me without receipt and didn't appologise the entire time. There were three and I think two of them said "sorry about the confusion!" when I was already almost out of the shop, facing the door after finishing buying. It was a bizarre experience with extremely unprofessional and fraudulent staff. I have no idea about the reason for an employee to do that but it was a bizarre, fraudulent and unnecessary.

I did place my order 2 weeks ago,was unable to allocate it,after calling and chatting many times and they end the chat or place you on hold then disconnect,I was told that my order did not go through and was asked to place another one,same thing,did not go through,rudly Idris the agent told me it was canceled as my order is a fraud! How rude are they?! No supervisor, no manager,I did use a gift card also to pay for my order,did contact them hundred times,they did not refund my gift card,got rude replies, such no gift card was used ,provide us with the gift card and pin to look it up,they vanished unable to get the refund for my gift card.

Watch station are doing scam,rude impolite customer service,I did place an order and used my gift card kept waiting for shipping email,nothing for 10 days trying to reach them by phone,chat and emails,very rude agents, emails using canned responses, I did provide my order number and all infos received a reply that my item is out of warranty and can not be repaired! How come?! By chatting,Idris the agent told me that I am doing fraud and they had to cancel my order,when I told him how to be rude with customer, he answered more rudly insulting and then closed the chat, the other one was Ahmad who was more rude and closed the chat,Called twice was answered by Aila requested a supervisor, who is not available tried to let her refund my gift card,she dropped off the line ,can't get my money back,rudly she was telling me you are placing too many orders and we have limits per month however This is my first order with them for 2 MK watches,They just use canned responses, do yourself a favor by not dealing with them,save your money and effort

very very bad service. i ordered 5 watches (4 fossil and 1 Armani(that was on big discount they did not sent )they delivered only 4 watches they were cheap on sale and till the date i did not got my second watch. then i filed complaint .Then i sent so many emails everytime i was asking where is my watch but they were sending emails Order is still pending even after 15-20 days after my order received .Then Finally i sent email initiate my refund .Very bad service by watch station online.

Usless and incompetent customer service. I went there to exchange a watch as it was a gift but didn't like any watch in the shop at that time, so I was told to exchange with gift cards as it was the best option as the gift card could be used online. However when I looked for the watch online, there was no option to use the giftcard to purchase anything. I called customer service several times but got no response from them, then after repeatedly calling watchstation branch they said I could use gift cards only in the store. I told I wanted a refund as I was misguided from the staff and it was not my mistake. They confirmed to me via email that I would get a refund and further compensation for my troubles but I would have to go to the outlet. I live near Gatwick and all outlets are quite far from my place still I agreed to go there, but when I went there initially they refused to give refund for giftcard but when I showed them written email they refunded giftcard amount but didn't gave any compensation and said it was not their mistake and as also they didn't promise any such thing. They were adamant that the email was received from another branch which I didn't even contact and I could only get my compensation from that branch even though no purchase was made from the that I received the email through. The manager of the branch was also extremely rude and refused to help me in any sort of way and was fixed in her ways in denying any mistake and not acknowledging how their constant mismanagement was the reason so much of my time was wasted. Please do not waste your time here! You can find much better retail outlets who actually know how to treat their customers.

I placed an order on June 6 and in a week I received the wrong product. I was asked to send it back to get the original one. As it's been three weeks, I neither received the product nor a refund. Such a SCAMMERS. When I was on a call with the agent/ Supervisors they're rude and all they say this "We can't ship the product because it is out of stock and neither the refund" Such fraudsters.

Worst customer service I’ve ever received! I ordered a watch at the kildare village shop and they sent me out my order but also a second order that belonged to another customer. I tried to arrange with watch station for their courier to pick up the watch that I didn’t order but they never organised a return docket on their end. The manager Kelly proceeded to then send me threatening messages on WhatsApp implying that I was refusing to send the watch back and that if I didn’t go out of my own way and pocket to send back a watch (that I had never ordered) that they will be taking further legal action against me and will be taking the money out of my account. I never in my life have come across more incompetent and out right rude and aggressive staff. Absolute disgrace after I have spent over 500 euros on a purchase.

Worst customer service. Do not use this company. Watch broken by them whilst changing battery. Still not returned after nearly 8 weeks.