Rozana F.
For the past 7+ years I have been…
For the past 7+ years I have been having Watch Station at Vaughan Mills Mall replace the batteries for my 2 Michael Kors watches. I had both changed on July 10, 2023. As the time changed I went to change the time and the crown/stem would not come out. Took it to them this morning and the stem/crown was broken because they replaced the battery incorrectly and was told I have 2 options, purchase another watch at 50% or give Michael Kors customer service a call and I would have to mail the watch in for repairs. This is not acceptable customer service, their staff was responsible for the damage. I had no cause prior to the time change to set the watch, so I was totally unaware the stem/crown was not working. I never checked for all the years going there to have the batteries replaced. This should not be my cost. Will not be going there again. I am a Loyal Michael Kors client and I will be reaching out to them regarding this matter.



