ddTech S.
STAY AWAY FROM WATCHEXTRA.COM
I called watchextra.com prior to buying a kid's watch. The person answered all my questions and I was impressed there was a person who answered my call almost immediately. After purchase experience was absolutely horrible. I was only able to reach a person once for support. Making the suggested changes on the watch did not resolve issues. The email support form on website never responded. The watch's position was about 10 miles away. When I returned the watch with everything that it came with, they deducted 25% of the price. I then purchased a Gizmo kid's watch from Verizon and am very happy with it. Stay away from watchextra.com if you need any support from them. =============================== Seller posted incorrect information. Watch was reset before shipment. Watch could not have been scratched since the protective thin plastic was still on watch. Good luck to anyone who would need support. As I reported earlier, 24/7 should include holidays. Seller did not respond to multiple forms submitted through the webpage. Watch would support ONLY 1 app on Android which is very poorly designed and provides inaccurate location. If you are planning to monitor your child, - ask yourself if it is worth a cheap watch.
Response from WatchExtraJan 25, 2022
Buyer bought a kids watch but did not purchase the right sim card as required by the device. Buyer was informed of this issue but never corrected the issue. Buyer called business during an holiday weekend, by the next 24 hours he already submitted a return request which meant he no longer wants our help to resolve the issue. Buyer was made aware that watch must be returned in the condition it was sold, upon receiving the items back not only was personal information still on the watch but the watch was badly scratched, buyer was assessed a restock fee according to our refund policy and it is unfortunate buyer felt entitled to a different outcome. We value our customers and offer support on all products but we have operating hours and most certainly cannot offer support on holidays, as with all electronics it is the responsibility of the user to read the description and operate the device in an acceptable manner. We apologize for any inconvenience.