Customer
Inventory problems and a poor customer experience
I used Warehut for my clothing brand and would not use them again. They sent a customer the wrong size twice, creating a horrible experience for that customer and reflecting badly on my business. When my inventory was returned, around 45 of my branded retail bags were dirty or damaged and no longer suitable to send to customers. I provided photos. There was also an inventory discrepancy that remains unresolved despite my requests for an explanation. After weeks of back and forth, Warehut declined to process my claim because the inventory had left its chain of custody. Instead of reimbursement, they offered a $120 credit toward future Warehut charges. A credit to use the service again is not useful when the experience is why I left. I trusted Warehut to handle my inventory and customer orders properly. Between the repeated wrong-size shipments, the condition of the returned packaging, and the unresolved inventory issue, I would not recommend them.