Marriott InternationalReviews of w-hotels.marriott.com

What a disgraceful company to treat customers with such contempt. I have have used Marriott for the last 20 years to then be slapped in the face. I have owned three Vacation club weeks for many years, and due to financial constraint’s i have had to give them back to Marriott free of charge two of those weeks. Since then my wife and me have been blocked from all services. Due you think this is fair considering Marriott are getting back about £30,000 of weeks that they can sell on again. Beware future customers.

Efter indtjekning tog vi op med vores ting på værelset,vi havde samme dag om morgenen ringet ind og bestilt en rosé til næste morgen kl 8.men den rosé stod klar da vi ankom,så vi fik den afhentet igen,da vi skulle afsted til fødselsdag Om morgenen da den blev lidt over 8 ventede vi jo den rosé,så vi ringede til roomservice og talte med dem,hvor den blev af men der var dårlig kommunikation.vi manglede bad håndklæder,så det blev bare for meget Vi pakkede vores ting og ville ned og have vores penge tilbage for rosé og morgenmad Det er så sidste gang vi benytter det hotel

I am a Marriot Bonvoy Titanium Elite customer; I am also a Marriott Vacation Club Presidential owner. We came to Orlando as this was the only choice available and are staying at the MVCI Royal Palms in an excellent villa with superb service. We wished to eat at the Marriott World Centre restaurant Mikado, but after a fruitless 90 mins trying to book a table, we had to get on the shuttle bus and go to the restaurant. When we got there we were told that there was no availability, and when we asked why we could not contact them by phone, I was flabergasted by the reply !!! Not even a sorry!! " we are too busy so we don't bother to answer the phone! What kind of business are Marriott running here when a low level employee cannot be bothered to answer a telephone and has the utter gall to say just that !!! We had to waste 90 mins and a load of hassle just to find out that there was no availability. We did try to use an internet booking site and to contact World Centre telephony centre, but our local concierge said that was a waste of time as they take at least 30 mins to answer! Is this really the kind of service Marriott are offerring in Orlando ? As an aside, my wife tested the Marriott telephony service for at least an hour and ended up speaking to someone in Nebraska - nice one Marriott!

NO HELP FOR VETS . I have used the Marriott Hotels for years. I really like thr COURTYARDS. They have helped me being a VET. and everything was excellant.

Do NOT book at Marriott Puerto Vallarta Resort & Spa. Worst experience, service and deception ever at any resort we have ever been to. When we checked into the resort for our week long vacation, the king bed ocean room view room we had paid extra for was completely full & booked with other guests and so they gave us a pool side room with 2 double beds vs the king bed ocean view room. Eventually they got us our king bed ocean room after nights of us sleeping on separate beds. The check in staff also deceived us and told us we'd have a $50.00 per day resort credit to use for the inconvenience, which we verified with another staff member, but upon check out they said we were lying and making that up so we ended up having to pay that additional $300.00 plus whatever else we spend. I asked for a supervisor and was told nobody was going to help us. Horrible service and deception. Take my advise and stay someplace else.

I am traveling for business and while moving between a Marriott hotel in Chicago to a Marriott in Indy I realized that someone has managed to hack my account. The hacker booked 4 rooms, 2 with my business card on file and 2 with my points. The hotels were all in Virginia Beach - the other 2 Marriott locations were helpful and tried assisting. When I called this location the person on the line "Nanette" at Virginia Beach Oceanfront said she could not release any information - even though it was my account - she could not tell me if the person had actually checked in - even though the other 2 locations could - since it is MY ACCOUNT, POINTS, and CARD - she stated she would call me back. In the meantime I opened a fraud case with BonVoy and they confirmed someone used mobile check in and actually stayed in this hotel under my name and on my dime not once, but twice... I am well over 24-hours with no follow up on that case. Nanette called me today and stated that I need to dispute my card because she has no proof it is fraud... ARE YOU KIDDING ME?! I am literally in another Marriott half way across the country and actually used my ID to check in... What more proof do you need?? How does that give me my 50,000 points back? Why can't you issue me a refund for the more almost $600 charged to my card?? Your mobile check in feature is clearly not secure... this is a Marriott problem - the solution should not be my burden. I am Diamond with Hilton and have made a switch to build status with Marriott... 20 days from Elite Platinum and this is the service I receive. I need this resolved asap.

Really bad experience. My friend and I are staying at the Marriott Amsterdam here since yesterday and it's been one issue after another. There were leftovers from the previous guests in the room and when we asked for a tea and coffee set (there were none available on the room due to Covid policy), the box was dirty and the sugar already opened and used, which is not only unhygienic but doesn't really match with their Covid policy. We left the room this morning and came back at 6pm to see that it hadn't been done. I've just reported this to the shift manager who apologised and said that they don't have enough staff. Fair enough but then maybe they shouldn't be offering more rooms that they can afford to staff? This was supposed to be a treat trip and my friend and I paid quite a lot of money for the stay so it's really disappointing to see this great deal of poor service and unhygienic issues in a Marriott. Ah, and the bathtub screen doesn't close properly so all the water from the shower goes out. And it's impossible to get hold of the reception through the phone. The staff are lovely, that should be said, but we definitely won't be coming back or recommend anyone to get close to a Marriott.

Marriott Bonvoy Membership Rewards program lacks professionalism and good customer service. No one should wait over an hour to receive customer service over the phone. The issue was escalated to a Supervisor, but she was more rude than the associate. I feel sorry for all Marriott clients.