VolcomReviews of volcom.com

Bad quality and rude customer service We bought a jacket and pants for skiing and on the first day it was already falling apart. The customer service there the worst , the don’t respond or the tell you that the can’t help. Never buy volcom.

I have bought a ton of Volcum clothing in the past. What happened!? Have they gone woke? Just ordered from them. The fabrics are cheap now. Look at the website. Are you selling to kids with no jobs. Greezy headed skinny models . The work clothes are not designed for the working man anymore.volcum workwear used to be durable. Now it's not durable and not for the working man. I will not be ordering from them again. At your prices... good bye

Pessimo servizio clienti. Non rispondono

Terrible quality so tried to return. What a polava. They don't send QR code to make life easy. They want you to print a label. Who has a printer these days. I had to get a neighbour to donit for me and they only use dhl. So I had to drive 20 miles to drop it off only to be told the label won't work. Ive now had to spend £12 posting it back to France. Which I probably won't get back. The items I ordered were really poor quality, unlike my old Volcom stuff which is really good.. fingers crossed I get a refund !!!

Volcom has a trerrible website - it's super slow, so navigating takes ages (probably due to all the 'smart' but needless background videos(?)) Many of the products lack basic info like type of material or style - I gave up looking for jeans, since basic info suck as style is apparently only available if you are willing to click (and wait!) four times and then scroll down to see specifications for each model - jeeeez! It's been like this for years, but life is simply too short...

Compré una sudadera y era excesivamente ancha para la talla M. Decía ancho clásico. Solicité devolución y la aceptaron pero su política es que los gastos de envío de devolución a Francia son por cuenta del comprador aunque el producto tenga defecto de fabricación. Muy descontenta. Servicio de Atención al Cliente muy malo. No volveré a comprar nada

Étant un habitué de Volcom depuis plus de dix ans et j’ai décidé cette fois de commander directement sur leur site pour plus de facilité. Il s’agissait d’une commande importante : plusieurs pantalons, deux t-shirts, une chemise et trois paires de chaussures. Globalement satisfait, mais deux paires de chaussures se sont révélées trop grandes (alors que la troisième allait parfaitement). Je décide donc de les retourner. À ma surprise, le service client m’informe que les chaussures ne sont « pas comme neuves » et refuse le remboursement. Pourtant, l’une des paires n’a été portée que quelques minutes, uniquement pour vérifier la taille. Après plusieurs échanges par e-mail, Volcom persiste à refuser le remboursement. J’ai rappelé que, conformément à l’article L221-23 du Code de la consommation, un consommateur est en droit d’essayer le produit dans le cadre de son usage normal. Malgré cela, ils ont refusé de me donner les coordonnées de leur médiateur, ce qu’ils sont pourtant tenus de fournir, et ont tout simplement mis fin à la discussion. En résumé : qualité des vêtements correcte, mais la gestion du site français est en contradiction avec la loi et totalement irrespectueuse des droits des consommateurs. J’espère que Volcom prendra conscience de ce problème et corrigera ces pratiques.

I like Vocom a lot - the clothes, the brand. The issue does not lie there, the issue is that if you order something from the official Volcom website, it takes forever for your goods to be sent to you, and you get little to no info from Volcom themselves. Not only was shipping 10€, which for a bunch of clothes is very steep, but on top of that I ordered my clothes over 2 weeks ago and nothing has moved despite me emailing the support team. In the initial email regarding my order, they stated "We will email you the tracking number in 2-4 days.". Yeah right. If you want to order Volcom clothes, avoid doing it directly via them Still no update regarding my clothes