VolcomReviews of volcom.com

Bought a pair of Volcom sunglasses. Within weeks, the lenses started to blister. I do not exaggerate that I have tried to communicate with them at least ten times to resolve it without a single reply. Such a shame as they WERE one of my favourite brands. Way to lose a good customer Volcom.

Beware of Volcom. They offered me a special deal to buy two wallets for $50. When I received the package, only one was correct; the other was incorrect. I emailed them and received a non-human response. After 15 days, a person finally contacted me saying they would send the correct one. Then, about 10 days later, I received a different wallet for the second time. I've been waiting a month for the correct wallet and still nothing. The staff seems to be playing games with customers when they make mistakes. They need to be more professional because once they get paid, they don't care what they sent you.

Aweful customer service and experience with one of my favourite brands. Bought snowboard trouser with a defect with the pocket and a wouldnt allow me to return them and get a refund. Rear pockets were sewn down and ripped a hole in them on the first day riding in the snow

Compre 3 sudaderas de 80...70%algodon sacan bolas a los 3 lavados no volvere a comprar mas a esta marca, es una verguenza y un timo,no las compraria ni a 15 euros

Never again! Do not buy direct. Foolishly i checked trustpilot score post delivery - WOW, the reviews are real. Shambolic returns process. 5 DHL drop shops later i had to goto airport for return. TBC if i get refund. Multiple emails to Volcom before someone replies.

I’ve bought a skiing pant and jacket from volcom last year. Both the jacket and the pants are water nor wind proof, i emailed them about it and they said it was too late to return them… After using them 1 day in the snow the fabric was already starting to wear out due to poor quality. Again i emailed volcom customer service about this, but they started to ignore me. Still i havent received any reply or refund….

Bought a Volcom iconic hoodie a year ago and it has completely just fallen apart. I only wore it snowboarding and customer service said that they would do something if it was purchased online. I’m like it was purchased online they were like yeah there’s nothing we can do about it sorry so wanted to get on here and make sure everyone knows that Volcom is a terrible company to buy from.

Item was supposed to be delivered on 2 January, it hasn’t turned up and no response from customer service.