VolcomReviews of volcom.com

Terrible company from start to finish. Avoid these and go to someone who has a customer care in place.

Rücksendungen müssen ernsthaft selbst frankiert werden auf eine Adresse die man per Mail bekommt. Da das Versandhaus in Frankreich ist, kostet das also im günstigsten Fall 13€ mit Versicherung....was für ein absoluter Witz

Tried to buy a bunch of stuff (coz it was a sale!), but credit cards didn't seem to work(thankfully). Apparently the attempted transactions got flagged. Also emailed 'customer service' twice but no reply at all...hmmmm

Hi, I was wondering if I could get an update on my order i placed 5/3/2020? In the confirmation email it states the Face Masks would be in stock and the order would ship 5/20/2020. Now I'm seeing they're out of stock again until 6/20/2020. Please explain how it was i placed my order almost a month ago, and am now expected to wait another month? This isn't alright, not after the issues with my last order where it took almost that long to get a pair of Sandals. I've attached the confirmation email I received 5/3/2020 and in the screenshot below you will see the Ship Date for all items is 5/20/2020. The only reason I'm posting in the reviews area is because I don't get any correspondence from their CS email.

It blows my mind that Volcom would prioritize memorial weekend traffic over a full price paying brand new customer that purchased items BEFORE memorial weekend, at full price- then to call the new customer over a week after they placed the order to tell them that they can't because they're out of inventory. At this point I find Volcom extremely unprofessional on the business side and most likely won't be buying them going forward. If my son does wear their product he makes them look better and I feel that he should be paid for it.

Retoure auf eigene Kosten ins Ausland, die Rücksendeadresse ist für mich nicht entzifferbar, da keine normale Adresse, sondern anscheinend ein Postfach oä angegeben ist und ich keine Ahnung habe wie ich das frankieren soll. Defintiv ziemlich mies alles

Könnte ich noch weniger Sterne vergeben, würde ich es tun. Leider muss ich einen Stern vergeben. Rücksendung/Retoure ist eine Katastrophe. Rücksendung erfolgt auf eigene Kosten nach FRANKREICH. Porto per DHL mindestens 13,99€ aber nur wenn das Paket gewisse Maße und Gewicht hat, ansonsten steigt es schon auf 15,99€ (Online Frankierung). Ich hoffe das Paket kommt an ansonsten trage ich auch noch die Kosten der Retoure zurück nach Deutschland und hab Artikel zu Hause die mir nicht passen. Diese Abwicklung ist im Jahr 2020 total Kundenunfreundlich und unter aller Kanone. Das war das erste und auch letzte Mal das wir dort bestellt haben. Wir kaufen gerne Volcom aber nicht unter diesen Umständen.

A co.uk website, charging in £‘s. Sent US sized shoes, not uk, without stating on the product page. Refused to take responsibility and said I had to pay for the return to FRANCE. Their customer services claimed fictitiously that it clearly states US sizes, it does not, I took screen shots. Worst case of customer services I have come across in years. FRANCE based pretending to be in the UK. AVOID.